Universal Banker I

Wellworth Bank • Tullahoma, TN

9d • Onsite

About The Position

The Universal Banker I is a versatile customer service role that combines the responsibilities of a Teller and a Customer Service Representative (CSR). This position is designed to assist customers with a wide range of banking services, ensuring their needs are met efficiently and professionally. The Universal Banker I will handle both transactional duties at the Teller window and assist with account-related inquiries, product offerings, and account maintenance. The position requires flexibility, adaptability, and strong customer service skills to support branch operations and enhance the customer experience.

Requirements

• High school diploma or equivalent.
• Six months to one year experience in a financial institution preferred.
• Above average ability to organize and prioritize tasks.
• Strong numerical and cash-handling skills with attention to detail.
• Good oral and written communication skills in order to effectively communicate with customers and third parties about the bank’s products and policies.
• Good understanding of financial institution products and services.
• Ability to read and comprehend training materials, bank communications and related loan manuals.
• Ability to learn and follow bank policies regarding the lending process.
• Proficient with Microsoft Word, Excel, Outlook and other common PC-based software.

Responsibilities

• Process customer transactions such as deposits, withdrawals, check cashing, and payments accurately and efficiently.
• Maintain a balanced cash drawer and ensure all transactions are completed in compliance with bank policies.
• Handle money transfers, wire transfers, and other routine banking services.
• Assist customers in-person, ensuring prompt and courteous service.
• Identify opportunities to refer customers to additional banking services and products as appropriate.
• Greet and assist customers with general account inquiries, including balance checks, transaction history, and account status.
• Open new customer accounts, including checking, savings, and other banking products, and provide information on account features.
• Assist customers with account maintenance tasks such as address changes, card replacements, and online banking setup.
• Resolve customer concerns and escalate issues to higher management when needed.
• Cross-sell bank products and services that align with customer needs, such as loans, credit cards, or savings programs.
• Adapt to customer traffic flow by switching between Teller and CSR duties as needed to maintain branch efficiency.
• Assist in managing customer wait times by providing assistance where demand is highest, ensuring both Teller and CSR roles are covered during peak periods.
• Help ensure smooth daily branch operations by providing coverage for both routine transactions and customer account services as necessary.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED