Universal Banker I

First Western Bank & Trust•Bismarck, ND

7d•Onsite

About The Position

First Western Bank is currently looking for a full-time Universal Banker I at our Bismarck Downtown Bank. First Western Bank & Trust cares about and invests in our employees. We offer eligible employees and their dependents comprehensive health benefits and programs, which may include insurance for medical, vision, dental, and more, to help you take care of yourself and your family. Other benefits for eligible employees include 401k with company match, company contribution to Health Savings Account, banking benefits, short-term disability, life and long-term disability, bonding leave, holidays, sick leave, and vacation.

Requirements

High School diploma or general education degree (GED) required
Knowledge of customer service principles and practices
Knowledge of administrative and clerical procedures

Nice To Haves

One year of banking experience preferred

Responsibilities

Provide prompt, courteous, efficient, and accurate service while handling customer banking matters in support of First Western Bank & Trust’s sales and service objectives while adhering to the bank’s culture of customer service excellence; establish and develop relationships with new consumer and business bank customers.
Provide excellent customer service by greeting customers in person or on the phone in a timely, courteous, and professional manner
Properly identify each customer in accordance with bank policy and uphold confidentiality of customer and proprietary information
Maintain responsibility for cash drawer and follow proper balancing procedures
Handle a wide variety of customer banking matters accurately and efficiently; includes cashing checks; making checking and savings account deposits and withdrawals; processing credit card, loan and ACH payments; calculating loan payoffs; redeeming savings bonds; processing coin and currency orders; ordering new and issuing temporary checks; selling and issuing gift cards and travel cards; and wire transfers
Assist customers with debit card maintenance and account maintenance; includes name changes, address changes, deposit product changes, CD renewals, and signer changes for business accounts
Deepen and enrich current consumer and business customer relationships through identifying needs, providing the best bank products and services to meet customer’s financial needs, and using cross-sell and referral opportunities
Establish and develop solid relationships with new consumer and business customers through identifying needs, providing the best bank products and services for customer’s financial needs, and using cross-sell and referral opportunities
Open and manage consumer accounts including Individual Retirement Accounts; Health Savings Accounts; checking, savings, money market, certificates of deposit, and safe deposit accounts
Open and manage business accounts including checking, savings, money market, certificates of deposit, and safe deposit accounts
Resolve issues related to retail banking products and services
Develop and maintain basic knowledge of bank products, services, processes, policies, procedures, and systems
Actively participate in necessary training sessions and maintain continuing education related to regulatory standards
Adhere to Bank’s security and audit procedures and demonstrate compliance with applicable banking laws, regulations and the Bank’s policies and procedures, including Bank Secrecy Act