Universal Banker I

First State Bank and Trust•Bayport, MN

22h•Onsite

About The Position

First State Bank and Trust is looking for motivated individuals to help our clients and community achieve more. This position helps business, nonprofit, and consumer clients with their banking transactions and with the management of their financial resources by addressing questions; solving problems; identifying their needs; recommending the appropriate products and services based on those needs; selling the designated bank products the clients desire; or referring them to the appropriate individuals/departments who can fulfill their needs, as appropriate.

Requirements

High school diploma/GED.
A minimum of 1-2 years of experience in a financial institution role, or an equivalent combination of education and related work experience in financial services or retail/business banking.
Experience providing high-quality customer service.
Close attention to detail.
Experience working in a team environment.
Ability to count and balance cash.
Knowledge of MS Office, Windows, and ten-key calculators.

Nice To Haves

Two- or four-year post-secondary degree preferred.
Previous teller or cash handling experience preferred.

Responsibilities

Accurately oversee and/or perform balancing of the ATM, cash drawers, gift cards, and “end of day” transactions (cash advances, coin machine, teller drawer, vault duties).
Research and locate differences.
Work with the audit team when conducting audits.
Handle all teller cash requests and oversee change-order fulfillment.
Maintain accurate records of all currency bought and sold.
Follow and maintain dual control procedures as required.
Service clients quickly and ensure fluidity within the branch.
Accept and process commercial, consumer, and nonprofit clients’ checking and savings deposits.
Accept mortgage, installment, commercial loan, and overdraft protection payments, as well as line of credit payments and advances.
Process night deposit, mail, and courier transactions.
Remain knowledgeable and current on the products/services you support in the teller and universal banker 1 functions.
Warmly greet all clients calling the branch or entering the lobby.
Handle calls promptly, accurately, and with a friendly, courteous, professional manner.
Complete stop payment paperwork accurately and efficiently, whether over the phone or in person.
Complete the paperwork and input it into the system.
On a day-to-day basis, educate our clients on products and services that may improve their financial health based on their life stage and goals.
Participate in educational, product fulfillment, and referral initiatives launched by the organization.
Perform any and all new account and product opening processes and procedures expeditiously and accurately.
Assist clients in completing loan applications and maintaining compliance with consumer loan rules and regulations.
Listen for opportunities to refer and deepen new and existing client relationships with products and services that may fulfill their needs from other business units.
Work with other FSBT employees, including but not limited to Cash Management, Bank Services, Mortgage, Trust, Hanzlik, Valley Insurance, etc., to help the client get the assistance they need.
Accurately complete the designated COR (Client Opportunity Referral) process on the Hub.
Ensure the client’s needs are met by following up with him/her.