Universal Banker I

POTOMAC BANK INC•Charles Town, WV

3d•Onsite

About The Position

Potomac Bank is seeking a Universal Banker I who enjoys interacting with people, building lasting relationships, and gaining important financial skills. This role involves processing a broad range of teller transactions, referring bank products and services, and providing exceptional customer service to deliver an outstanding customer experience.

Requirements

High school diploma or general education degree (GED).
1-2 years of prior customer service experience.
Outgoing, service-oriented personality.
General knowledge of bank operations.
Excellent communication and customer service skills.
Basic to advanced computer skills.
Pleasant personality with an above-average knowledge of fundamental arithmetic.
Ability to adhere to Potomac Bank’s Core Values: Integrity, Teamwork, Growth, Client Commitment, Community Focus.
Basic skills in operating a computer, printer, and copy machine.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to operate standard office equipment, including coin sorter and currency counter.
Ability to speak in a clear and understandable manner and write legibly.
Ability to answer telephones and greet the public in a friendly and courteous manner.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Ability to multi-task under pressure in a fast-paced environment.
Maintain customer confidentiality.
Pursue additional education or training to remain current, improve knowledge, and diversify skills.
Ability to be cross-trained in other areas.

Responsibilities

Process teller transactions including deposits, check cashing, loan payments, night drop bags, mail deposits, and savings bonds.
Ensure proper endorsement on negotiable instruments.
Verify signatures and customer balances before cashing checks.
Adhere to policies and regulations set forth in the Teller Operational Policy & Procedures Manual.
Enter customer transactions into the computer and issue receipts.
Balance currency, coin, and checks in the cash drawer at the end of the shift.
Remove deposits from, and count and balance cash in, automated teller system and night drop bags.
Assist with daily ATM balancing duties.
Demonstrate responsibility and judgment according to check cashing procedures.
Order client checks through Harland Clarke.
Issue cashier’s checks and money orders.
Complete Currency Transaction Reports (CTRs) and obtain independent verification.
Override excessive drawer cash in Vertex up to the approved designated limit.
Open and maintain all consumer types of checking and savings accounts.
Complete domestic wires forms accurately.
Interact with the public and effectively handle customer questions or problems.
Explain, promote, and refer bank products or services.
Maintain a helpful, friendly attitude and provide excellent customer service.
Serve as a model of excellent customer service to other employees.
Identify and refer retail products suitable to the customer’s needs.
Handle customer complaints or questions and determine the best course of action.
Establish and maintain effective working relationships with co-workers and employees in other departments.
Maintain proper amount of currency and coin in the drawer within approved limits.
Maintain a neat and orderly work area and ensure all negotiables and confidential records are secured.
Understand role in the event of a robbery and know proper post-robbery procedures.
Maintain a professional appearance that evokes customer trust.
Adhere to all bank policies and procedures, internal controls, and system access restrictions.