Part-Time - Universal Banker I

Make Your Move•No Andover, MA

3d•Onsite

About The Position

Salem Five is a growing regional financial services organization with a rich history of over 170 years. As an independent bank, we are deeply rooted in the communities we serve and offer our employees successful and rewarding careers. The part-time hours for this position are Thursday, Friday, and Saturday. (20 hours) Salem Five has more than 30 retail banking branches throughout Essex, Middlesex, Norfolk and Suffolk counties, strong business banking capabilities, an Insurance division, a Wealth Management & Trust organization and a Mortgage Company that has provided homeownership to generations of families. Salem Five believes deeply in supporting the communities in which we reside. Donations through our Charitable Foundation or events at the branch or location-level are an important part of our DNA. We would not be the company we are without our commitment to businesses and organizations that help the region thrive and to our employees. Come see what we’re all about.

Requirements

High school diploma, or equivalent required.
Must be federally registered through the National Mortgage Licensing System and individual records to be in good standing.
Individual NMLS IDs renew annually.

Nice To Haves

Some experience in a retail environment preferred, but not required.
Has or exhibits desire to develop skills in the banking industry and displays the qualities and attributes necessary to deliver a superior customer experience.
Proficient with mobile smart phones and downloading applications. This includes the basics of texting, email and application management.
Proficient with desktop applications such as MS Office (Excel, Word, PowerPoint, Outlook).
Proficient using the Internet (mobile and desktop) to search for and locate information.
Eager to embrace new and emerging technologies.

Responsibilities

Identify sales opportunities, deepen existing relationships, and grow Salem Five’s market share in the communities it serves.
In collaboration with branch management and internal business partners, uncover needs and make referrals to cross-sell products and services such as business loans, merchant, insurance, and investment services.
Engage in defined sales activities to include uncovering customer needs, offering solutions, closing the business, onboarding, follow-up, outbound calling, and recording each point of customer contact in the Bank’s system of record.
Participate in team meetings, contribute toward branch sales goals, engage in divisional campaigns, and celebrate team successes.
Make a personal connection with every customer.
Uncover customer financial needs through meaningful discussion and exploration.
Make educated product and service recommendations based on expert knowledge of same.
Provide financial solutions that meet the customer’s needs.
Follow up to ensure satisfaction.
Quickly learn all functionalities and related benefits inherent in the products and services offered by the Bank.
Build relationships and alliances with customers and colleagues.
Demonstrate a high level of proficiency with Salem Five’s digital technology offerings.
Quickly learn and adhere to all policies and procedures related to branch operations to include, but not be limited to, check cashing, deposit taking, settlement, account opening, debit card issuance, branch opening and closing, audit requirements, compliance requirements, vault and ATM management, and other such functions.
Routinely perform both traditional ‘sales’ and ‘teller’ functions.