Part-Time Universal Banker 1

Martinsville First • Martinsville, VA

8d • Onsite

About The Position

Universal Banker I is an entry level position focusing on customer service, processing transactions, and assisting customers with their retail banking needs. This role involves providing excellent customer service, operating a teller window, opening and closing accounts, cross-selling bank products, performing back-office duties, and assisting with customer relationship responsibilities. The position requires staying current with and complying with all applicable banking laws and regulations.

Requirements

• 0 - 2 years of experience in financial service or banking is required along with strong understanding of banking laws, regulations and guidelines is required.
• Proficiency in MS Office [Outlook, Excel, Word] or similar software is required.
• High School Diploma or equivalent is required.

Nice To Haves

• Customer service experience is preferred.
• Cleartouch experience is preferred.

Responsibilities

• Provides excellent customer service by processing customer transactions; answers customer inquiries both in person and on the telephone including Customer Relationship Center Support; follows-up with customers as necessary.
• Operates Teller window; maintains acceptable outages based on the Branch Operation Guidelines; maintains appropriate cash limits; follows policies and procedures to ensure compliance for branch audits.
• Opens and closes deposit accounts and services with accuracy and in accordance to bank policies and applicable regulations; acts as a backup to the head teller by assisting with overrides and coaching new tellers.
• Cross-sells bank’s products and services by using insights gained about the customer’s needs; provides investment, mortgage, business banking referrals; follows up on referral opportunities.
• Assists in performing back office duties which includes completing branch reports, balancing the ATMs, processing night/mail deposits, and filing.
• Assists in shared Customer Relationship responsibilities.
• Stays current and complies with all applicable banking laws and regulations, including, but not limited to the Bank Secrecy Act, USA Patriot Act, and related anti-money laundering statutes, and federal consumer protection legislation and regulations.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED