Universal Banker I (Bank Teller)

Availa Bank•Council Bluffs, IA

3d•Onsite

About The Position

This position is responsible for assisting with a customer’s financial transactions in an efficient and friendly manner, providing the highest level of customer service. In addition, this position will assist with financial counseling, including opening and servicing of consumer accounts. The typical schedule will be 8:00 a.m. to 5:00 p.m. Monday through Friday, and a Saturday rotation from 8:00 a.m. to 12:00 p.m. (approximately one Saturday per month, subject to change as business needs require).

Requirements

High school diploma or equivalent required
Customer service experience required
Demonstrated proficiency in typing with speed and accuracy; basic keyboarding skills are required
Strong math skills; add, subtract, multiply and divide in all units of measure
Exceptional oral, written and interpersonal communication skills with the ability to apply commonly understood knowledge to carry out instructions and instruct others, understand procedures, and write reports and correspondence
Ability to apply sound judgement to carry out instructions, understand procedures, and speak clearly to customers and employees
Understands computer and other equipment capabilities and limitations
Exceptional organizational and time management skills
Ability to multi-task in a fast-paced environment
Maintain a complete understanding of regulatory and compliance policies and procedures
Be able to work flexible hours and shifts

Nice To Haves

Accounting, banking, or sales experience encouraged

Responsibilities

Provide exceptional customer service through quality conversations and an efficient and accurate process of customer transactions.
Build relationships with customers by identifying needs and offering solutions.
Provide accurate information to customers based on product and service knowledge and understanding of the banking industry.
Frequently communicate with customers and employees in person or by phone and exchange accurate information in these situations.
Sell, open, and maintain banking products and services to new and existing customers. Cross-sell bank products during the regular transaction process.
Proficient in customer account opening, maintenance, and closing accounts (including checking, savings, CDs, and safe deposit boxes).
Process check orders; follow check cashing procedures; issue cashier’s checks; process wire transfers, perform online and mobile banking maintenance; process stop payments and debit card disputes.
Handle financial transactions efficiently and effectively with all customers (including, but not limited to, deposits, withdrawals, advances, loan payments, and merchant transactions).
Maintain a balanced cash drawer.
Perform ATM/ITM duties in applicable markets.
Meet or exceed all established branch goals and contribute to branch deposit growth.