Universal Banker Floater - Palos Heights

Old Second National Bank•South Holland, IL

13d•$18 - $23•Onsite

About The Position

Join our team as a full-time Universal Banker Floater and help deliver an exceptional banking experience to customers across our branch network. Based primarily at our Palos Heights branch, this position will occasionally provide support at our Hegewisch, Evergreen Park, Chicago Heights, Flossmoor, South Holland, Chicago (Ashland Ave), and Frankfort locations. The role reports to the Palos Heights Branch Manager and is responsible for opening and closing accounts, completing account maintenance, developing strong customer relationships, and supporting Teller operations as needed.

Requirements

High school diploma (or equivalent) and one year of related experience (banking, cash handling, customer service and/or sales, office, etc.); or equivalent combination of education and experience.
Must become licensed with NMLS registration within 60 days of assuming role and meet Bank training requirements.
Must work onsite to perform responsibilities of this position. (Palos Heights, Hegewisch, Evergreen Park, Chicago Heights, Flossmoor, South Holland, Chicago (Ashland Ave), and Frankfort)
Demonstration of excellent customer service and professional communication.
Dedication to product promotion, sales referrals, and cross selling products/services.
Math and computer proficiency. Technical aptitude toward learning and utilizing bank software applications.
Basic understanding of banking, check processing, credits and debits.
Focus and organization during periods of high volume or interruption.
Reliable: dedication & commitment to work; follow-through on all tasks.
Knowledge and compliance with bank rules and regulations.
Multi-task and follow-through on all responsibilities.

Nice To Haves

Associate or bachelor’s degree preferred.
Prior experience as a teller or personal banker.

Responsibilities

Meets sales and service goals by actively engaging in Bank sales processes including profiling, building strong customer relationships, utilizing sales and customer service software, and participating in sales campaigns. Follows up with customers by phone or email.
Accurately opens, closes, and maintains customer accounts according to established policies and procedures. Understands material covered in Personal Banker training manuals.
Utilizes strong knowledge of Old Second products and services to advise new and existing customers of Old Second’s comprehensive portfolio of banking options. Begins to learn and apply knowledge to more complicated retail products including IRAs and loans.
Maintains a high level of customer service to assist the branch in obtaining the highest customer service ratings, including internal survey results.
Utilizes cross training as a Teller to fill in as needed behind the Teller line to handle basic transactions including cashing checks, processing deposits and withdrawals, and adhering to processes and procedures including balancing drawer.
Maintain working knowledge of all internal and legislated compliance and regulations including satisfactory completion of all annual training.
Responsible for Operational Accuracy and Compliance (ex. Records, TD Ops, BSA/Fraud/CTR’s, BAI, Signature Cards, CIP, Beneficial Ownership).
Maintains flexibility in work schedule including opening/closing branch as needed. Demonstrates willingness to fill in at other OSB locations as needed.