Universal Banker 2

Warsaw Federal Savings & Loan Association•Cincinnati, OH

2d•Onsite

About The Position

The Universal Banker is the core role within the retail branches. There are 3 levels within the Universal Banker job family with progressive responsibilities. All Universal Bankers provides exceptional front line customer service and sales within the branch. The Universal Banker 2, as directed, provides day-to-day direction to other Universal Bankers, approves transactions and assigns work. Performs primary and advanced duties including check verification, wire transfers, and facilitation of team meetings.

Requirements

1-3 Years of banking experience is required. Experience must include cash handling and customer service.
Strong understanding of banking laws and regulations is required.
High School Diploma or equivalent is required.
Proficiency in MS Office [Outlook, Excel, Word] or similar software is required.
Driver's license is required (for float positions)

Nice To Haves

1-2 years of experience as a supervisor, mentor or team leader is preferred.
Notary Public is preferred.
Cleartouch, Nautilus, various government and investor software/web portals is preferred.
CRM is preferred.

Responsibilities

Provides excellent customer service by processing customer transactions and handling account maintenance; answers customer inquiries both in person and on the telephone including Customer Relationship Center Support; follows-up with customers as necessary.
Monitors activities and acts as a resource for assigned staff; approves transactions; ensures procedures are being followed; monitors over/short reports. As needed, operates teller window following Branch Operation Guidelines, policies and procedures.
Maintains vault by ordering cash, distributing cash to assigned staff, and reconciling the vault; ensures adequate cash is available for customer transactions.
Opens and closes accounts and services with accuracy and in accordance to bank policies and applicable regulations. Cross-sells bank's products and services and makes referrals for investment, mortgage and business banking products.
Handles check verification and wire transfers as needed. Keeps up to date with related system and maintains wire transfer certification.
Understands and strives to meet individual, team and branch performance metrics and sales goals. Facilitates teamwork and shared responsibility for success. Participates in and may lead team meetings, completes all assigned training and leads staff training as necessary. Learns/keeps up to date with all assigned systems, software and procedures including Digital Banking system, online service procedures, wire transfer certification and Webcapture system.
Able to perform all branch opening and closing duties. Prepares, updates and monitors assigned reports in a timely manner and with accuracy.
May float to other bank branches as needed.
Keeps up to date and complies with all bank policies/procedures as well as applicable banking laws and regulations, including, but not limited to the Bank Secrecy Act, USA Patriot Act, and related anti-money laundering statutes, and federal consumer protection legislation and regulations.
Other Duties as assigned.