Universal Associate II (New Accounts/Teller)

First Citizens Community Bank•Sayre, PA

3d•Onsite

About The Position

This role is for a Universal Associate II (New Accounts/Teller) at First Citizens Community Bank (FCCB). The position involves providing excellent customer service, processing transactions accurately and efficiently, and assessing customer financial needs to suggest appropriate bank services and products. The Universal Associate II is responsible for opening and maintaining deposit accounts for consumers and businesses, managing IRA/SEP files, processing deceased and estate accounts, and performing various operational duties. The role requires adherence to banking regulations and procedures, as well as strong analytical and decision-making skills. This position averages approximately 38-40 hours per week and includes some Saturday mornings.

Requirements

Ability to use Microsoft Office Suite and related program software.
Ability to quickly learn position-related software.
Ability to effectively use general office equipment.
High school diploma or equivalent educational experience.

Nice To Haves

One year experience as a Universal Associate I.

Responsibilities

Provide timely and courteous customer service.
Process customer transactions in a professional, accurate, and efficient manner.
Exemplify FCCB’s standard of delivering exceptional customer service every time.
Assess customer's financial needs and suggest Bank services and products.
Actively participate in and promote the Bank’s sales culture and referral programs.
Maintain daily transactions and balances, research outages, and balance the drawer in an accurate and timely manner.
Follow proper procedures and complete tasks in compliance with banking regulations.
Identify customer needs and develop solutions to exceed customer goals and expectations.
Constructively interact with co-workers.
Processes transactions and handles cash, vault, ATM responsibilities, etc.
Opens and maintains deposit accounts for consumers and businesses.
Completes all necessary maintenance on customer accounts.
Responsible for maintaining IRA/SEP files.
Performs a variety of operational duties and data input functions.
Processes deceased and estate accounts.
Understands a variety of operational procedures.
Demonstrates good analytical and decision-making skills.