Universal Agent - (On-site Loan Officer)

Public Safety Credit Union • Overland Park, KS

1d • Onsite

About The Position

Public Safety Credit Union (PSCU) is seeking a motivated, service-oriented professional to join their team as a Universal Agent. This position is ideal for someone who enjoys working directly with members, solving problems, and helping people move forward financially. Universal Agents support a wide range of branch operations, from teller services to account opening and consumer lending support, ensuring members receive consistent, high-quality service at every interaction. The ideal candidate is a member-focused communicator who is friendly, patient, and solutions-oriented. They should be proactive with a strong sense of urgency, tech-comfortable, and eager to promote digital banking adoption. A team player who can adjust priorities while maintaining accuracy and confidentiality, and who embodies PSCU’s Member Ready mindset—professional, prepared, and service-driven, will thrive in this role.

Requirements

• High school diploma or equivalent required
• 2+ years of financial services or cash-handling experience preferred
• Consumer lending experience preferred
• Working knowledge of HELOC processes is a plus
• Strong communication skills and a passion for member service
• Comfort with technology and willingness to support digital banking tools
• Ability to work independently and prioritize in a fast-paced environment
• NMLS eligibility & Notary eligibility

Nice To Haves

• Financial services or cash-handling experience
• Consumer lending experience
• Working knowledge of HELOC processes

Responsibilities

• Deliver exceptional member service through accurate and friendly in-person, phone, and digital support
• Process daily teller transactions, including cash handling, deposits, withdrawals, payments, and transfers
• Open and maintain deposit accounts including checking, savings, certificates, IRAs, business accounts, and safe deposit boxes
• Assist members with debit and credit card needs, including activation, PIN resets, disputes, and replacements.
• Support members experiencing fraud or dispute situations and follow established resolution procedures
• Assist with incoming wire transfer instructions and ensure timely, accurate processing
• Originate and process consumer loans and assist members with HELOC applications and documentation
• Proactively educate members about products, services, and digital banking tools to support their financial goals
• Maintain compliance with credit union policies, regulations, and security procedures
• Support team needs and branch staffing by working at both PSCU locations as required

Benefits

• Medical, Prescription, Dental, Vision, Life, and Short- and Long-Term Disability Insurance – all paid 100% for employees.
• Health Savings Account.
• Flexible Paid Time Off and Holiday Pay.
• 401(k) with employer match.
• Casual dress code of logo shirts with jeans.
• PSCU banking privileges for you and your family.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED