Front Desk Marketer Sports Illustrated Chicago

Wyndham Hotels & Resorts•Chicago, IL

9d•Onsite

About The Position

Travel + Leisure Co. is a leading vacation ownership and travel membership company. The Universal Agent is responsible for greeting and registering guests, offering concierge services, and providing qualified tours to the sales team to enhance the overall guest experience with exceptional service. The company focuses on innovation, growth, and creating exceptional travel experiences.

Requirements

High School diploma or equivalent
Demonstrate ability to work under pressure
Good interpersonal skills
Good written and oral communication skills
Microsoft Programs technical skills
Minimum of one year of successful customer service experience in a hospitality/hotel environment.

Nice To Haves

Vacation ownership experience preferred.
Experience equivalent to the education requirement may be accepted in lieu of the education requirement.

Responsibilities

Greeting, registering, establishing credit and issuing keys to guests.
Completing check-out procedures, computing bills, collecting payment and making changes for guests.
Displaying a high level of customer service and professionalism when interacting with all guests.
Entering guest issues into WYNSOS program and following up with guest to ensure satisfaction with resolution.
Completing checklist functions including bucket check, cash report, completing cash bank procedures, and petty cash procedures.
Cleaning and restocking the front desk area.
Stocking amenities and assigning units as necessary.
Printing emergency reports and transitioning guests into the marketing function to introduce them to the Wyndham Vacation Ownership presentation opportunity in return for a gift.
Prescreening guests to meet qualification standards and FOC requirements for the Wyndham Vacation Ownership presentation.
Manifesting each family scheduled to tour and reporting this information to the appropriate administrative team.
Updating the team of any reschedules or changes.
Maintaining minimum performance standards for qualified tours processed.
Keeping up-to-date on email communications.
Delivering general concierge services for onsite guests by addressing questions, concerns, and requests promptly.
Providing guests with information on local hot spots and activities.
Making, confirming, and canceling guest reservations or answering questions pertaining to reservations.
Calling and/or following up with guests who do not commit to a tour at check-in.
Preparing door hangers and/or other materials to distribute to contact families.
Preparing paperwork and arrival information for guests scheduled to arrive, including preparing welcome gifts.
Preparing paperwork and arrival information for future guests for the purpose of "pre-calling" to introduce the property, give area information, and set expectations.
Answering telephones/PBX and directing calls utilizing proper etiquette.
Receiving guest requests and/or complaints and ensuring appropriate actions are taken.
Communicating with other departments as needed to resolve guest requests and/or complaints.
Distributing guest and staff mail and messages.
Balancing all cash receipts and work performed during the shift; performing a bucket check.
Posting charges to folio for faxes, copies, laundry, or charges from food, beverage, or convenience store outlets.
Performing other duties as needed.

Benefits

Medical
Dental
Vision
Flexible spending accounts
Life and accident coverage
Disability
Wish day paid time to volunteer at an approved organization of your choice
401k with employer match (subject to eligibility requirements, including tenure)
Legal and identity theft plan
Voluntary income protection benefits
Wellness program (subject to provider availability)
Employee Assistance Program
Paid time off (depending on position)
Parental leave (depending on position)
Holidays (depending on position)