Universal Agent Ambassador - Sports Illustrated Resort- Chicago

Wyndham Hotels & Resorts•Chicago, IL

21h•Onsite

About The Position

The Universal Agent Ambassador (UAA) is the face of the resort, owning the arrival experience and creating an immediate connection with every guest who walks through the door. You’ll manage the flow of the lobby, support front desk and PBX operations, and deliver concierge-style service that turns a stay into an experience. This role is all about energy, awareness, and creating moments that matter. At Sports Illustrated Resorts, we don’t just welcome guests, we create experiences where sports, lifestyle, and travel come together. As part of Travel + Leisure Co., the world’s leading vacation ownership company, we’re building a new kind of resort experience—one rooted in energy, connection, and unforgettable moments. This is where champions come to stay and where your career can level up.

Requirements

High School diploma or equivalent
1+ year of customer service experience (hospitality preferred)
Strong communication skills (written and verbal)
Ability to multitask and stay composed in a fast-paced environment
A team-first mindset with a passion for delivering great experiences

Nice To Haves

Front desk or hotel operations experience is a plus
Vacation ownership experience
Reservation system knowledge

Responsibilities

Own the Arrival Experience: Greet every guest with confidence and energy - setting the tone from the first interaction.
Control the Game Flow (Lobby Management): Manage lobby traffic, reduce wait times, and ensure a smooth, organized arrival experience.
Support Front Desk Operations: Assist with check-in and check-out processes, handle payments and folios accurately, and prepare arrival packets and welcome materials.
Be the Communication Hub: Operate PBX and direct calls with professionalism, and coordinate with internal teams to resolve guest needs quickly.
Deliver Elevated Concierge Service: Provide recommendations for local experiences, events, and hot spots, and anticipate guest needs and create personalized moments.
Problem Solve in Real Time: Address guest questions or concerns with urgency, ownership, and follow-through.

Benefits

Medical
Dental
Vision
Flexible spending accounts
Life and accident coverage
Disability
Paid time off (depending on position)
Parental leave (depending on position)
Holidays (depending on position)
Wish day paid time to volunteer at an approved organization of your choice
401k with employer match (subject to eligibility requirements, including tenure)
Legal and identity theft plan
Voluntary income protection benefits
Wellness program (subject to provider availability)
Employee Assistance Program