Unit Supervisor

City of New York•New York City, NY

About The Position

The Administration for Children’s Services (ACS) protects and promotes the safety and well-being of children and families through child welfare and juvenile justice services and community supports. ACS manages community-based supports and foster care services and provides subsidized childcare vouchers. ACS child protection staff respond to allegations of child maltreatment. In juvenile justice, ACS oversees detention, placement and programs for youth in the community. The DCP Protective/ Diagnostic (PD)/ Family Services Units (FSU) Units are located across all five boroughs. These units investigate reports of alleged child abuse and neglect. The child protective team is the largest within DCP, and the largest in each of the Borough offices. Child protective staff is responsible for investigating every allegation that is reported, and for conducting a comprehensive assessment of the immediate safety and risk of future harm to each child in the family. Based upon the case circumstances, child protective staff may act immediately to protect the children.

Requirements

A baccalaureate degree from an accredited college and 30 semester credits toward a Master of Social Work degree or toward a graduate degree in a related field; plus, eighteen months of child protective casework experience.

Nice To Haves

Record of proven managerial or supervisory accomplishments in child protection or a closely related human service field
Master of Social Work degree or Master’s degree in a related discipline
Excellent communications skills
Knowledge of the NY State Connections comprehensive case management system, or other automated child welfare system
Familiarity working with NYC’s diverse communities
Experience and ability to step into an existing unit and assume all responsibility quickly
Bilingual ability to communicate clearly in Spanish or other languages is considered a plus for this position

Responsibilities

Review written records and available controls
Monitor subordinates’ compliance in adhering to required face to face contacts and visits
Ensure that appropriate assessment is completed, and service plans are formulated within required timeframes
Provide on-going training and guidance to all casework staff in unit to ensure that all case practice requirements are met
Assist staff in managing workload and facilitating workflow with other internal and external units
Attend departmental conferences and transmits to staff information and policies involved
Monitor subordinates’ time and leave
Rate /evaluate job performance of subordinates
Develop and support staff as well as takes appropriate disciplinary measures as needed
Conduct weekly conferences and reviews work with subordinates
Document conference and follow up to ensure that required case practices are completed
Case consultation documented in record and ACRS+ for all cases
As needed the Supervisor II may make field visits for the purposes of investigation or consultation
Maintain accurate count of subordinates’ caseload
Maintain accurate unit coverage during vacations
Arrange/conduct case conferences when appropriate, both external and internal
New agency policies and practices are explained to subordinates in a timely manner.
Professionalism always maintained
Exemplify leadership skills of effective communication, modeling, coaching, educating support to foster quality supervision to subordinates on a regular basis