Unit Secretary Emerg Dept

Brown Medicine•Cranston, RI

1d•Onsite

About The Position

Under the supervision of nurse managers and according to established policies and procedures, this role provides clerical support to patient care activities in the Emergency/Trauma Center. The Unit Secretary assists patients and their families who are undergoing or awaiting treatment. This role involves contacting physicians, preparing treatment request forms, and operating an on-line computer terminal. Brown University Health employees are expected to role model the organization's values of Compassion, Accountability, Respect, and Excellence, and demonstrate the core Success Factors: Instill Trust, Value Differences, Patient and Community Focus, and Collaborate.

Requirements

Completion of high school or equivalent.
Well-developed interpersonal and communication skills.
Knowledge of department procedures.
Knowledge of medical terminology.
Ability to operate on-line computer terminals.
Three to six months of responsible work experience, preferably involving patient contact and the application and knowledge of medical terminology.
Familiarity with computers preferred.

Responsibilities

Receiving and directing communications such as incoming calls from police, media, rescue drivers, physicians and others, handling or rerouting them per department policy, and initiating related forms and/or records.
Communicating with patients or patient families to provide general information regarding department operations or to request a return to the hospital, and providing or relaying patient status as directed.
Contacting private physicians, medical examiners and others as required.
Receiving and responding to requests for paging of physicians and other hospital personnel, operating telephone and radio beepers according to established procedures.
Notifying appropriate security agency of emergency treatments resulting from assaults, gunshots, animal bites, accidents and the like, according to state Department of Health regulations.
Greeting patients in pediatric or walk-in clinics and directing them to treatment areas.
Completing physician orders for diagnostic tests and/or treatment/therapies using the on-line computer terminal to access the Laboratory Information System (LIS).
Utilizing the Patient Managed Access System (PMAS) to enter, access, and update patient and related hospital data.
Maintaining a list of patients, updating it as needed, recording patients placed on the “danger” list and informing appropriate staff, and updating computerized records for department operating statistics.
Ensuring Emergency Department patient records are complete upon discharge, including diagnosis and appropriate signatures and authorizations, and filing charts according to procedure.
Assisting the quality assurance program by receiving, sorting, distributing, and filing x-rays, laboratory reports, and other test results and charts.
Performing other clerical duties such as ordering supplies, preparing schedules, and reviewing records to obtain information.
Maintaining knowledge of the Emergency Disaster Plan.
Responsible for the routing maintenance of fax machine, copier, printers, and other office equipment.