Unit Secretary- OLGMC 5W Med Tele- Part Time Days

Ochsner Clinic Foundation•Lafayette, LA

20h

About The Position

The Unit Secretary assists with admission, discharge, and transfer functions for the assigned unit. The role provides clerical support, processes reservations, manages phone calls, and responds to patient, family, and staff requests or refers them to appropriate personnel. The Unit Secretary serves as the unit’s Patient Experience Ambassador and reviews EPIC chart reports to ensure proper unit charges. The position requires adapting communication and service to individual patient needs, including respecting privacy, introducing oneself appropriately, explaining services or procedures, requesting permissions, and adjusting communication style. The role also requires staying informed about applicable federal, state, and local laws, accreditation standards, and regulatory requirements and ensuring compliance. The incumbent must promptly report known or suspected unethical conduct and concerns related to patient or employee safety, privacy, or compliance. Other related duties may be assigned. This is a part-time position with two 12-hour day shifts per week, from 6:45 a.m. to 7:15 p.m., and rotating weekends. The work is in a healthcare setting and may involve patients with known or suspected communicable diseases, isolation rooms, and potential occupational exposure to hazardous medications or waste. Routine duties do not involve exposure to blood, body fluids, or tissue, nor emergency care or first aid.

Requirements

High school diploma or equivalent.
Certification in Basic Life Support (BLS) from the American Heart Association within 90 days of hire at Community Hospitals, unless designated on the Regulatory Grid.
Computer skills and dexterity for data entry and information retrieval.
Effective verbal and written communication skills, with the ability to present information clearly and professionally.
Proficiency with Windows-style applications, role-specific software, and keyboard use.
Strong interpersonal skills.
Thorough understanding of current medical terminology.
Ability to work independently, be self-directed, and exercise sound judgment in difficult situations.
Strong organizational, planning, and time-management skills.

Nice To Haves

Experience in the healthcare industry.

Responsibilities

Assist with admission, discharge, and transfer functions for the assigned unit.
Provide clerical support for the department.
Process reservations and manage phone calls.
Respond to requests from patients, families, and staff, referring them to appropriate personnel as needed.
Serve as the Patient Experience Ambassador for the unit.
Review EPIC chart reports to ensure proper unit charges.
Adapt behavior and communication to the patient population, including respecting privacy, introducing oneself appropriately, explaining services or procedures, requesting permissions, and adapting communication style.
Stay informed about applicable laws, accreditation standards, and regulatory requirements and ensure compliance.
Immediately report known or suspected unethical or questionable conduct and patient or employee safety, privacy, or other compliance-related concerns.
Perform other related duties as required.