Unit Secretary - Telemetry/StepDown

WVU Medicine•Burbank, CA

1d•Onsite

About The Position

Performs a wide range of clerical, receptionist, dispatching, and/or admitting and discharge duties in support of the assigned patient care department. The position works in a clinical environment and is scheduled Monday through Friday on the day shift for 40 hours per week.

Requirements

High school diploma or equivalent.
Basic computer knowledge and ability to operate standard office equipment.
Knowledge of medical terminology.
Proficiency in Microsoft Office.
Excellent written and verbal communication skills.

Nice To Haves

Graduate of a Medical Assistant program or secretarial school.
One year of administrative or clerical experience.

Responsibilities

Greet and admit patients upon arrival to the department; accurately prepare patient identification bands and name tags.
Welcome visitors, respond courteously to requests for assistance or information, and help deliver items to patient rooms.
Collect and distribute department mail.
Communicate transfer information promptly when a patient is being transferred to another facility.
Maintain office supply stock levels.
Perform clerical admission and discharge functions.
Schedule follow-up appointments as requested by physicians.
Arrange patient transportation as necessary.
Organize and maintain patient and department records to support accurate and complete documentation.
Fax patient chart copies as needed for transfers or follow-up care.
Coordinate communication to support efficient intra- and interdepartmental operations.
Communicate promptly with other departments about patient admissions, discharges, inter-hospital transfers, and deaths; communicate patient information and unit needs within the department.
Answer telephone calls courteously and promptly, identify self and department, answer questions within area of knowledge, and forward calls to appropriate staff.
Answer patient call bells courteously and promptly, and dispatch appropriate personnel.
Provide physicians and other individuals with requested information about patients or department routines in accordance with hospital policy on release of patient information.
Coordinate communication to facilitate timely and efficient patient transportation within and between departments.
Phone in consults to other services promptly and accurately.
Communicate with other patient care departments, including Dietary, Lab, Telemetry, and Video Monitoring, to help ensure patient care needs are met.