Unit Secretary - Parttime Days

Sanford Health•Bismarck, ND

2d•Onsite

About The Position

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland. This role serves as a key point of contact for patients, providers, nursing homes, and clinical staff by coordinating laboratory orders, scheduling appointments, managing patient communications, and supporting daily office operations. The successful candidate will possess strong organizational skills, excellent customer service abilities, and a commitment to accuracy in a fast-paced healthcare environment.

Requirements

Strong communication and interpersonal skills.
Ability to multitask and prioritize responsibilities effectively.
Strong attention to detail and commitment to accuracy.
Ability to work independently and as part of a team.
High school diploma or equivalent preferred.
At least one year experience in a healthcare setting and knowledge of medical terminology preferred.
May require Basic Life Support (BLS) certification dependent upon department.

Nice To Haves

Previous healthcare, medical office, customer service, or clerical experience preferred but not required.
Proficiency with computers and electronic medical record systems preferred.
Knowledge of medical terminology and laboratory ordering processes.
Experience scheduling appointments and handling patient phone calls.
Experience working with healthcare providers, nursing homes, or clinical support teams.

Responsibilities

Process Direct Access laboratory orders for patients.
Answer incoming patient phone calls and assist with inquiries.
Enter laboratory orders received via fax, hand delivery, electronic transmission, or from nursing home facilities.
Contact provider offices to obtain missing, incomplete, or expired laboratory orders.
Schedule patient appointments and assist with appointment coordination.
Receive and process incoming patient specimens according to established procedures.
Assist with patient check-in responsibilities during staff breaks and coverage needs.
Perform filing, scanning, and other clerical duties to maintain accurate records.
Complete light cleaning and organization of work areas to support a clean and professional environment.
Collaborate with laboratory staff, providers, nursing homes, and other departments to ensure efficient patient service.
Perform other duties as assigned.
Answering phone calls and responding to inquiries from patients/residents, outlying facilities or providers about healthcare programs and services or request of transferring patients into a facility.
Depending on the department, may provide support to RN or physician staff or receiving and dispatching correspondence for designated unit.
Assisting with administrative tasks, such as ordering supplies and scheduling.
Collaborating to create and maintain a clean environment within healthcare facilities.
Depending on department, direct patient contact will vary.
Primary duties will vary by department.