Unit Secretary - St Joseph's Hospital - Full Time - Days

Arnot Health System•City of Elmira, NY

4d•$16 - $19•Onsite

About The Position

The Unit Secretary is responsible for coordinating various activities on the unit, including greeting and directing visitors, patients, physicians, and staff. This role assists with new admissions and discharges/transfers, ensuring patient charts are accurate and up-to-date. The Unit Secretary also supports the nursing staff with non-clinical duties, managing equipment for patients, and maintaining unit supplies and equipment.

Requirements

High school diploma or comparable work experience.
Good verbal and written communication skills.
Ability to maintain a high degree of accuracy under stress.
Ability to complete monotonous detail work without error.
Ability to handle several tasks at once.
Willingness and ability to learn terminology and equipment operation.
Good penmanship.
Maintains confidentiality.
BLS CPR required within 90 days of hire date.

Nice To Haves

Training in secretarial skills.
Training in medical terminology.
Evidence of skill in writing and verbal communication.

Responsibilities

Greets patients and visitors at the desk in a friendly, courteous manner, presenting a positive image and directing them to appropriate areas.
Provides timely notification for absence or tardiness and demonstrates flexibility in work schedule to meet unit needs.
Coordinates patient admissions, completing admission documents, assisting with room assignments, initiating medical records, and assuring prompt completion of diagnostic work.
Coordinates patient discharge/transfer, preparing the medical record and taking it to HIS after discharge.
Answers the telephone efficiently and courteously, relaying messages and calls to appropriate personnel and patients, and answering patient intercoms promptly.
Processes physician orders, ensuring completion and accuracy, and notifying nurses of new orders.
Coordinates patient activities, noting departures and returns to other departments, notifying departments of status changes, and assisting nursing staff with obtaining equipment and supplies.
Maintains medical records in an orderly manner, notifying nurses of missing information, keeping charts supplied with forms, and ensuring all forms have an ID label.
Operates copy and fax machines.
Makes appointments for patients and arranges transportation as requested.
Assists the Unit Director with data collection for Quality Improvement (QI) studies.
Monitors patients' charts for history, physicals, consents, and other important documents.
Keeps the desk stocked with needed clerical supplies.
Initiates and monitors work orders for Facility Engineering and Clinical Engineering.
Participates in monthly department staff meetings and unit clerk meetings, completing mandatory and recommended in-services and committee assignments.
Answers patient call lights and assists with patients as appropriate.
May be required to perform other duties as qualified.
Attends all annual mandatory educational programs as required by position.
Understands and demonstrates the importance of satisfying the needs of the customer/patient by interacting in a friendly and caring way, being attentive to customer's needs, and taking the initiative to maintain communication.