Unit Secretary - Behavioral Health Unit

Ochsner Health•Luling, LA

8d•Onsite

About The Position

This job assists with admit, discharge and transfer functions of assigned unit. It performs various functions to support the department, including processing reservations, managing the phones, and following up on patient, family, and staff requests in a timely fashion. This description summarizes the primary duties and responsibilities and is subject to change at the company's discretion.

Requirements

High School diploma or equivalent
Certification in Basic Life Support (BLS) from the American Heart Association within 90 days of hire at Community Hospitals, unless designated on Regulatory Grid.
Must have computer skills and dexterity required for data entry and retrieval of information.
Effective verbal and written communication skills and the ability to present information clearly and professionally.
Must be proficient with Windows-style applications, various software packages specific to role and keyboard.
Strong interpersonal skills.
Thorough understanding of current medical terminology.
Self-directed with the ability to work independently and exercise sound judgment in difficult situations.
Strong organizational, planning and time management skills.

Nice To Haves

Experience in the healthcare industry

Responsibilities

Provides clerical support for the department.
Responds to requests from patients, family, and staff and refers to appropriate personnel as needed.
Serves as Patient Experience Ambassador for the unit.
Assesses EPIC chart reports to ensure proper unit charges.
Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.
Other related duties as required.

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