Unit Secretary

MyMichigan Health•Midland, MI

3d•Onsite

About The Position

This position provides excellent customer service by courteously answering the phones, answering inquiries, and assisting with other patient and family customer service requests. All staff in this position will float across departments, and assignments will vary based upon staffing needs. Will be asked to cross train PACU secretary.

Requirements

High School Diploma or GED
Knowledge of reading, writing, mathematical, and basic computer skills.
Demonstrate competency in Microsoft® Windows.
Ability to handle multiple tasks, get along with others, work independently, regular and predictable attendance and ability to stay awake.
Overall dexterity is required including handling, reaching, grasping, fingering and feeling. May require repetition of these movements on a regular to frequent basis.

Nice To Haves

Basic Life Support certification preferred.
Completion of a medical terminology course preferred.

Responsibilities

Courteously answer all inquiries from patients, families, staff, and other departments and facilities.
Answer phones and transfer calls.
Page or call nurses, providers and/or families.
Frequently check e-mails throughout the shift and respond as appropriate.
Rounding during shifts on the nursing units.
Contact necessary departments for various tests and procedures.
Communicate with relevant personnel any information pertinent to a patient's particular needs concerning care, service or comfort.
Look up information in the computer to answer inquiries.
Use the computer system to check/validate census, correct bed, correct patient, new consult orders, etc. and update patient status to discharge or transfer.
Organize documents from printer and fax making sure all papers for same patient are together and not co-mingled with others; give to nurse or provider.
Place orders for special equipment from Sterile Processing Department.
Process consults and contacts consulted provider and document date/time and with whom they spoke regarding the order.
Fax documents.
Other duties as assigned.