UHC-Emergency Dept Unit Secretary Day shift-ED

WVU Medicine

14d•Onsite

About The Position

Performs a wide range of clerical, receptionist, dispatching, and/or admitting and discharge duties in support of the Emergency Department. The role supports patient care operations through patient greeting and admission, communication and coordination with patients, visitors, physicians, and other departments, and management of patient and department records. The position is based in a clinical environment and is scheduled for 36 hours per week, from 6:00 a.m. to 6:30 p.m. The listed shift is day shift.

Requirements

High school diploma or equivalent.
Basic computer knowledge and ability to operate standard office equipment.
Knowledge of medical terminology.
Proficiency in Microsoft Office.
Excellent written and verbal communication skills.

Nice To Haves

Graduate of a Medical Assistant program or secretarial school.
One year of administrative or clerical experience.

Responsibilities

Greet and admit patients upon arrival to the department, and accurately prepare patient identification bands and name tags.
Welcome visitors and respond helpfully and courteously to requests for assistance or information; assist with delivering items to patient rooms.
Collect department mail and distribute it appropriately.
Communicate patient transfer information properly and promptly when a patient is being transferred to another facility.
Maintain stock levels of office supplies.
Perform clerical admission and discharge functions.
Schedule follow-up appointments as requested by physicians.
Arrange patient transportation as necessary.
Organize and maintain patient and department records to support accurate and complete documentation.
Fax patient chart copies as needed for transfers or follow-up care.
Coordinate and facilitate ongoing communication to support efficient intra- and interdepartmental operations.
Communicate promptly with other departments regarding patients who are admitted, discharged, require inter-hospital transfer, or have expired; communicate patient information and unit needs within the department.
Answer telephone calls courteously and promptly, identify self and department, respond to questions within area of knowledge, and forward calls to appropriate staff.
Answer patient call bells courteously and promptly and dispatch appropriate personnel.
Provide physicians and others with requested information about specific patients or department routines in accordance with the hospital's policy on release of patient information.
Coordinate and facilitate timely, efficient intra- and interdepartmental patient transportation.
Phone consults to other services in a timely and accurate manner.
Communicate with other patient care departments, including Dietary, Lab, Telemetry, and Video Monitoring, to help ensure patient care needs are met.