Unit Secretary

Avera•Redfield, SD

10d•Onsite

About The Position

Redfield Community Memorial Hospital and Clinic is seeking a qualified individual to join our team as a Unit Secretary. This role provides clerical services to the nursing unit and serves as a liaison for the nurse and patient in interdepartmental communications. The Unit Secretary functions in a public relations role as a receptionist and may assist in nursing care under the direction of the Registered Nurse (RN). The position requires the ability to respond to specific issues and data reflective of the patient/customer's status, demonstrating knowledge of growth and development principles and the skills necessary to provide care for the population served in the department, including infancy, pediatrics, adolescent, adulthood, and geriatric age groups.

Requirements

Proficient skills in multiple modules of the Client Server system.
Proficient skills in the use of medical terminology.
Use of photocopier, fax machine, paging system, telephone, laser printer, patient call system, electronic scanner, ambulance radio, patient security systems.
Effective communication skills using AIDET principles.
Ability to effectively manage multiple tasks at one time.
Exceptional customer service skills.
Commitment to CMH’s mission, vision, and core values.
Ability to maintain confidentiality.
Ability to work effectively in a team environment.
Compliance with safety principles, laws, regulations and standards (CMS, OSHA).
Ability to work directly under supervision of RN on duty.
Ability to perform assigned duties as delegated.
Ability to follow established nursing procedures.
Ability to seek guidance when in doubt.
Ability to report pertinent information to RN.
Emotional stability and adaptability.
Responsibility for own actions.
High school diploma or equivalent preferred.
Experience in health related occupation desirable.

Nice To Haves

Experience in health related occupation desirable.

Responsibilities

Demonstrates proficient skills in multiple modules of the Client Server system.
Demonstrates proficient skills in the use of medical terminology.
Demonstrates use of photocopier, fax machine, paging system, telephone, laser printer, patient call system, electronic scanner, ambulance radio, patient security systems.
Facilitates and maintains effective communications with nursing and medical staff, other departments, visitors and patients using AIDET principles.
Demonstrates ability to effectively manage multiple tasks at one time.
Displays exceptional customer service skills.
Commitment to the daily application of CMH’s mission, vision, and core values to serve patients, their families, and our community.
Promote CMH’s values.
Maintain confidentiality.
Work effectively in a team environment, coordinating work flow with other team members and ensuring a productive and efficient environment.
Comply with safety principles, laws, regulations and standards associated with, but not limited to CMS, OSHA.
Works directly under supervision of RN on duty.
Performs assigned duties as delegated.
Follows established nursing procedures.
Seeks guidance when in doubt.
Reports pertinent information to RN.
Emotional stability and adaptability to meet demands of the situation is essential.
Constant exposure to medical and personal information requires confidentiality.
Responsible for own actions.
May be required to float to other inpatient units as requested by management for staffing support.