Unit Secretary

Lifepoint Health • Austin, TX

7h • Onsite

About The Position

Central Texas Rehabilitation Hospital, part of Lifepoint Health, is seeking a Unit Secretary to provide frontline administrative and receptionist support for the nursing unit. This role involves initiating, maintaining, and closing electronic medical records, managing phones and visitor inquiries, supporting communication among patients, families, physicians, and staff, and performing non-clinical patient service tasks to ensure smooth unit operations and excellent customer experience.

Requirements

• Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.
• Must be able to work in a stressful environment and take appropriate action.
• High school diploma required
• Computer experience required
• Ability to speak and write concisely
• Works effectively with all levels of medical personnel, patients, and families
• strong customer service
• reliability and attention to detail

Nice To Haves

• two years of college-level education preferred
• Prior hospital experience preferred
• EMR/electronic documentation familiarity desirable
• knowledge of medical terminology desirable

Responsibilities

• Greet and assist visitors promptly; provide directions and answer routine questions.
• Initiate the medical record at admission; maintain documentation during the stay; close the record at discharge within the EMR.
• Initiate and follow up on physicians’ orders as directed by unit procedures.
• Serve as unit receptionist: manage incoming/outgoing calls and provide visitor information.
• Facilitate frequent communication with unit personnel, physicians, ancillary departments, patients, and families to exchange information.
• Provide non-clinical patient support (e.g., respond to call lights, fulfill requests for non-care items, accompany patients to appointments, assist in the café as assigned).
• Demonstrates professional, courteous, and helpful service in all interactions. Protects patient privacy and confidentiality in all communications and record handling. Prioritizes multiple tasks in a fast-paced environment and escalates concerns appropriately.
• Perform other duties as assigned.

Benefits

• Multiple levels of medical, dental and vision coverage for full-time and part-time employees.
• Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Ongoing learning and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED