Unit Secretary

University of Maryland Medical System•Baltimore, MD

4d•Onsite

About The Position

Under general supervision, the Unit Secretary manages communications, record keeping, and administrative functions within a patient care unit, including oversight of medication access and transport. Key responsibilities encompass delivering customer-focused reception and information services to patients, visitors, and healthcare providers; ensuring the accuracy, confidentiality, and completeness of patient records; utilizing automated systems to efficiently manage clinical information; coordinating patient appointments, transportation, and the distribution of supplies and materials; and providing clerical support as required. Additionally, the role includes supporting electronic medical record management, maintaining the order and appearance of public areas, and collaborating with support services to resolve housekeeping or maintenance concerns, all while upholding a professional demeanor and demonstrating effective communication skills.

Requirements

High school diploma or GED
Minimum of six months of general office experience, preferably within a patient care or service environment.
Proficiency in clerical tasks such as filing, photocopying, and basic keyboarding.
Capability to utilize computer systems for managing patient data.
Excellent communication and interpersonal skills.
Professional phone etiquette.
Strong organizational abilities, including task prioritization and multitasking.
Ability to maintain performance under pressure.

Responsibilities

Manages communications, record keeping, and administrative functions within a patient care unit.
Oversees medication access and transport.
Delivers customer-focused reception and information services to patients, visitors, and healthcare providers.
Ensures the accuracy, confidentiality, and completeness of patient records.
Utilizes automated systems to efficiently manage clinical information.
Coordinates patient appointments, transportation, and the distribution of supplies and materials.
Provides clerical support as required.
Supports electronic medical record management.
Maintains the order and appearance of public areas.
Collaborates with support services to resolve housekeeping or maintenance concerns.
Upholds a professional demeanor and demonstrates effective communication skills.
Promotes patient safety by identifying and mitigating risks.
Reports adverse events and near misses.
Actively participates in safety programs within the hospital or unit.