Unit Secretary- FT

American Addiction Centers•Macon, GA

3d•$19 - $28•Onsite

About The Position

The Unit Secretary is responsible for ensuring timely and accurate order entry and verification, maintaining the medical record in compliance with HIPAA regulations, serving as the central communication and reception hub for the unit, maintaining the cleanliness and order of the central station and its equipment, ensuring timely patient throughput processes, and facilitating the obtaining of supplies and materials for patient care. The role also involves demonstrating commitment to coworkers and professional growth through attending meetings and in-service education.

Requirements

High school diploma or GED equivalency certification required.
One year of experience with computer programs and public contact required.
Demonstrated ability to prioritize and organize work in stressful environments.
Demonstrated ability to deal with customers in a positive manner.
Six to eight weeks of structured training required.
An additional two to three weeks of shift orientation required to become independently functional.
Demonstrates ability to operate and problem-solve with equipment.
Must be able to perform duties with a high degree of accuracy.
Must have good communication skills.
Must be able to utilize tact and diplomacy when dealing with patients, patient’s families, visitors, physicians, and other members of the staff.
Must display courtesy and friendliness at all times.
Must be able to work irregular schedules, holidays, and weekends due to staffing and census fluctuation.
Discretion required in handling confidential information.
Must be able to recognize the pivotal nature of the position and the potential impact on hospital growth, service excellence, and financial performance.
Must be able to use visual acuity to see monitor screen, computer, and hard copy materials.
Must be able to hear and verbally communicate in person and over the phone or radio.
Must be able to sit for prolonged periods of time (up to 2 hours).
Must be able to comprehend and learn the operation of various office equipment.
Must have functional range of motion of the cervical, thoracic, and lumbar spines, upper and lower extremities with a grip strength of 50-60# specific to job evaluation.
Must be able to forward reach, overhead reach, bend, squat, kneel, and apply proper body mechanics during transfers and transport supplies and/or equipment using proper body mechanics.
Must be able to lift up to 10# specific to job evaluation.

Responsibilities

Accurately enters orders into the computer and records current time on order sheet.
Reviews all charts for stat/now orders and immediately notifies the nurse of orders.
Follows correct procedure in relaying orders to Pharmacy and other departments.
Clarifies all unfamiliar orders with the nurse, physician, or physician extender.
Follows through on order verification, flagging charts and 24-hour verification.
Effectively manages different levels of downtime/recovery.
Schedules and successfully completes all PRISM update training courses.
Maintains user class confidentiality.
Prints and collates appropriate documents.
Ensures only authorized individuals attain access to patient charts/PHI (Patient Health Information) and maintains confidentiality.
Ensures documents are filed correctly and in a timely manner.
Splits charts when required and maintains split charts according to policy.
Ensures sufficient blank forms and materials are in the chart.
Keeps charts neat, clean, in good repair, and labeled appropriately.
Ensures appropriate chart copies are made for patient transfer.
Ensures sufficient chart packets are assembled.
Breaks down discharge charts per policy in preparation for pickup by HIM.
Ensures all pages/forms are labeled with the correct patient identification.
Relays patient and family requests promptly and correctly.
Relays alarm information promptly and correctly.
Initiates and coordinates phone calls to ancillary departments, employees, and other members of the healthcare team as requested/required, keeping up with phone and beeper assignments.
Recognizes and assists physicians and other disciplines in locating charts, staff, lab, and radiology reports.
Serves as the main receptionist for patients, families, visitors, and others on the unit.
Maintains neat and clean work area to include the central station.
Maintains and troubleshoots office and communication equipment (i.e., fax, printer, scanner, etc.).
Changes/removes printer paper, toner, etc.
Completes work orders for Facility Management and Clinical Engineering and follows up on status checklist.
Maintains the unit log book accurately and timely.
Admits, transfers, and discharges patients according to procedure, including entry into various Clinical Information and communication Systems.
Ensures timely communication with the Charge Nurse/patient’s nurse and other departments to assure optimal patient throughput.
Prepares patient armbands and information as requested.
Ensures the bed tracking process is utilized for initiating changes in bed status.
Manages discharge/transfer charts in a timely manner, assuring no delays in the process.
Ensures all supplies are counted, ordered, and charges are captured as appropriate for the unit.
Assists with stocking of supplies as appropriate.
Orders forms and supplies for the unit to assure appropriate stock.
Facilitates obtaining equipment, supplies, or blood as appropriate.
Enters charges and other information into various systems as appropriate and designated (includes, but not limited to procedures, care, supply, patient attribute, patient type, etc.).
Facilitates correct placement of all communications received from the printer—notifies patient’s nurse of any orders entered by physician.
Attends 50% of staff and quarterly MR meetings, reading and initialing minutes of all missed meetings.
Attends relevant in-service education.
Performs other duties as assigned.
Complies with unit-specific articulated job expectations.