Unit Secretary, (Full-Time/Nights) Emergency Department

University of Maryland Medical System•Easton, MD

3d•$18 - $26

About The Position

The Unit Secretary supports and maintains the administrative operation of a health care unit, department, or clinic. The role performs administrative, organizational, and communication tasks that contribute to high-quality patient care and effective coordination within the health care team. In the Emergency Department, the Unit Secretary manages calls and inquiries, maintains records and clinical information, prepares patient charts for transfer, supports patients and families, and helps keep the workstation organized and supplied. The position is full-time on the night shift, 11 p.m. to 7 a.m., with rotating weekends and holidays.

Requirements

High school diploma or equivalent.
Proficiency in computer applications and electronic health record systems.
Excellent organizational skills and attention to detail.
Strong verbal and written communication abilities.
Ability to work effectively in a fast-paced and sometimes high-stress health care environment.

Nice To Haves

Knowledge of medical terminology.
Previous experience as a unit secretary or in a similar administrative role within a health care setting.

Responsibilities

Manage phone calls and handle inquiries from patients, families, and staff.
Maintain and organize medical records and other documents.
Maintain the confidentiality of patient data in verbal, written, and electronic formats.
Use systems to access, enter, and manage clinical information, including orders, requisitions, and summary reports.
Use electronic devices, computer programs, and applications as required for the role.
Prepare patient charts for transfer to other units or facilities according to policies and procedures.
Greet patients and families, maintaining a professional, customer-oriented appearance and demeanor and using appropriate verbal and telephone skills.
Provide support and answer questions as appropriate to contribute to a quality patient experience.
Order office and nutritional supplies and equipment as directed by the manager.
Maintain the order, cleanliness, and appearance of the workstation.
Respond to call lights in a timely manner and retrieve requested items, such as water and blankets, for patients and staff.