Unit Secretary/Registration Clerk

Surgery Partners, Inc•Lafayette, LA

9d•Onsite

About The Position

This role serves as the primary receptionist for a specific area or unit, responsible for greeting guests and visitors, answering questions, and providing assistance within the scope of their responsibilities. The position involves performing daily clerical duties related to patient admissions and discharges, preparing and processing requisitions for diagnostic and therapeutic services, and maintaining adequate inventory of routine supplies. The Unit Secretary/Registration Clerk provides essential clerical support to the assigned department, maintains logs of patient information, retrieves statistical data, and accurately enters patient charges. They also compile statistical data for management reports, greet patients and families promptly and courteously, answer telephones, and provide interpretation of admission forms. A key responsibility includes reviewing patient forms for completeness and accuracy, collecting deposits and co-pays, checking eligibility and benefits in the Accureg system, and exercising good judgment in relaying messages and information. The role also involves directing complaints to the appropriate personnel for resolution, utilizing age-specific concepts in interactions, and adhering to all hospital policies and procedures, including those related to conduct, corporate compliance, diversity, and confidentiality. Additionally, the position requires identifying potential risks to patients and implementing actions to reduce injuries and report incidents.

Requirements

High School diploma or equivalent.
Two (2) years clerical experience in a health care setting.
Effective communication skills; both orally and written.
Computer skills needed.
Ability to work with others within a team to ensure quality patient care.
Strong critical thinking skills.

Nice To Haves

Knowledge of medical terminology preferred.

Responsibilities

Acts as receptionist for area or unit, greeting guests, visitors, answering questions and providing assistance within scope of responsibility.
Performs daily clerical duties related to procedures such as admissions and discharges according to established nursing procedures.
Prepares and processes requisitions for diagnostic and therapeutic services for patients as directed.
Maintains stock of routine supplies in area or unit according to par level, ensuring adequate inventory.
Provides clerical support to the assigned department.
Maintains log of patient information; retrieves statistical data originating from patient records identifying care the patient received and the supplies used; enters accurate patient charges utilizing documentation provided by staff and assigns charges appropriately; proof, corrects, verifies and enters accurate patient charges.
Compiles statistical data in preferred format for data entry and/or for preparation of management reports.
Greets patients/ families promptly and courteously as the patient arrives at the hospital.
Answers the telephone, provides requested information or takes messages, and directs caller to the appropriate personnel.
Provides interpretation of forms to be signed upon admission including patient rights and living will questions.
Reviews all patient forms for completeness, accuracy, and appropriate signatures.
Collects deposits and/or co-pays according to established guidelines by creating estimate in Accureg. Check eligibility and benefits in Accureg system.
Practices caution and uses good judgment in relaying messages and giving information to patients, families, and visitors.
Directs any patient, family, or visitor complaints to the appropriate person for prompt resolution.
Utilize concepts of age/ developmental stages in interactions with patients and families.
Adheres to all Hospital Policies and Procedures, specifically Guidelines for Appropriate Conduct, Corporate Compliance, Diversity, and Confidentiality.
Identifies potential risks to patients: identifies risks to patients in order to reduce incidence of injury; identifies actions to eliminate, minimize or report risks; identifies procedures to follow in the event of an incident; reports processes for common problems, failures and user errors