Unit Secretary, Float Pool - 1.0 FTE 8HR Evening Shift

Stanford Health Care•Palo Alto, CA

2d•$35 - $39•Onsite

About The Position

Under the direction and supervision of the Patient Care Manager (or designee), the Unit Secretary (US) functions as a member of the patient care team by providing clerical support. The US duties include, but are not limited to, performing assigned receptionist, clerical, environmental, unit maintenance duties and other duties deemed to assist in the provision of non-clinical care on the nursing unit.

Requirements

High School Diploma or GED equivalent
Ability to communicate in a compassionate manner, remaining patient and courteous and utilizing active listening skills
Ability to demonstrate customer service skills in interactions with all patients, families and staff, including high volume and stressful situations.
Ability to do arithmetic effectively at a level appropriate for the job
Ability to maintain confidentiality of sensitive information
Ability to prioritize tasks
Ability to read, speak, write, and understand English effectively at a level appropriate for the job
Knowledge of computer systems and software used in functional area
Knowledge of office practices, procedures, and equipment; filing and recordkeeping methods and systems; hospital routines and procedures; medical terminology

Responsibilities

Assists with discharge processes by organizing documents per unit standards.
Documents patient admissions, discharges, transfers, and off unit procedures, contributing to the smooth and effective workflow systems in the unit.
Communicates frequently with the care team, notifying RNs of electronic STAT patient care orders, documenting patient admissions, discharges, transfers, and off unit procedures.
Monitors PAL for patients in the unit and informs the RN of any late tasks or new STAT orders.
Maintains a clean, orderly, and safe environment.
Orders and maintains equipment and supplies for the desk area and unit.
Maintains and manages the medical record according to hospital policy while observing patient confidentiality.
Processes any forms and records per procedures, ensuring proper patient identification of all paperwork, having charts available as needed, thinning charts, and ensuring charts are sent to Medical Records.
May coordinate lab labels organized by patient and maintains the blood board through communication with nursing and phlebotomy.
May coordinate the transport of the patient to off-unit procedures after consultation with the RN, arranging transport and coordinating appointment times.
May print diet and allergy reports every 8 hours and inform the RN or charge nurse if diet or allergy information is missing.
Performs receptionist duties for the unit, including greeting individuals and handling incoming and outgoing telephone calls, utilizing knowledge of the unit.
Performs related clerical duties required to maintain departmental operations (e.g., filing, photocopying, typing, faxing, assigned errands).
Practices cost containment in all aspects of the job, utilizing resources efficiently, monitoring charges for supplies, and recommending changes to existing procedures to improve cost effectiveness.
Prioritizes effectively and seeks additional duties when assignments are completed, follows staffing and scheduling guidelines, arrives to work on time, complies with dress code standards, assists with orienting new staff, and completes any mandatory training.
Responds appropriately in actual or potential emergency events, notifying appropriate personnel, communicating with other personnel to ensure delivery of immediate care needs, and intervening as necessary with families and staff by working with appropriate interdisciplinary team members.
Responds to customer/staff needs in a prompt, attentive manner.
Handles patient call lights and messages appropriately, notifying the Resource Nurse and others of patient flow (admissions, transfers, discharges).
Triages all broken and/or soiled equipment to the appropriate department.
Assists with keeping computers clean and plugged in.
Uses the computerized electronic health record and follows policy on Computers On Wheels (COW) maintenance in accordance with job requirements and hospital policies and procedures.