Nightshift Unit Secretary ER

West Tennessee Healthcare•Napoleon, OH

11d•Onsite

About The Position

Under the direct supervision of the Emergency Room Manager, the employee is required to work assigned shifts and is subject to overtime and call back and holiday hours as circumstances dictate. The employee is subject to call back and overtime as required by the hospital. This role involves communicating with patients and their families, routing telephone calls, preparing transfer documentation, and adhering to hospital policies and procedures. The position also requires participation in problem-solving activities and contributing to a positive work environment.

Requirements

High school diploma with reading, writing and mathematical skills or GED.
CPR certificated within 90 days
Knowledge of hospital and departmental policies and procedures as normally acquired through 3 months of on-the-job training and employee orientation.
Operate telephones and work in a fast-paced environment.
Must demonstrate computer skills necessary to operate a Electronic Health Records System.
Consistently smiles and is pleasant to patients, visitors and co-workers.
Cheerfully adheres to and promotes the "Quality Plus" and departmental "Service Excellence" expectation standards.

Nice To Haves

Basic knowledge of medical terminology and how to use it as it pertains to their area.
Knowledge of medical terminology desired.

Responsibilities

Communicate with patients and their families when they present for Emergency services in a pleasant manner.
Route telephone calls throughout the Emergency Department and the entire organization.
Prepares required transfer documentation as requested.
Adheres to "Quality Plus" and departmental policies and procedures.
Participate with problem solving activities.
Adapt and practice "Quality Plus" culture.
Contribute to a positive work environment and overall team effort of the department.
Able to prepare documents and related items for medical documents.
Contributes to a positive work climate and the overall team effort of the department with no demonstrated hostility.
Performs related responsibilities as required or directed.