About The Position

This is a multi-functional role requiring incumbents to be cross-trained to perform Unit Secretary duties as well as at least one other clinical support job, such as Patient Care Technician, Nursing Specialty Technician, or Certified Nursing Assistant. Under the direction of the Registered Nurse, the individual will provide excellent customer service, perform clerical and administrative tasks, monitor, order, and stock supplies, and maintain a safe work environment. Additional duties, under the direct supervision of a Registered Nurse, may include data collection related to patient status, performing basic nursing procedures, monitoring and documenting patient responses, assisting with treatments and procedures, and maintaining patient care equipment. At least 20% of the time will be spent in a clinical support role, though this percentage may vary by unit.

Requirements

  • Completion of a nursing assistant class.
  • No experience required.
  • CNA certification.

Nice To Haves

  • Current Tennessee CNA certification as proof of completed state required training at time of hire (in lieu of education requirement).

Responsibilities

  • Performs effective customer service skills, responding to patients, family, and staff with kindness, courtesy, professionalism, and efficiency.
  • Walks visitors to their destination and answers phones/intercoms in a friendly manner.
  • Participates in patient care rounding in collaboration with unit staff, including daily introductions to patients/families using AIDET.
  • Manages ordering, stocking, and inventory of equipment and supplies in collaboration with the nurse manager.
  • Monitors daily supplies, orders office and special supplies, monitors PAR levels, and maintains/organizes unit supply rooms.
  • Performs general reception and clerical duties at the nurse’s station, responding to patient calls via intercom or in person.
  • Provides administrative and clerical support, including data entry, taking meeting minutes, maintaining bulletin boards, and organizing downtime forms.
  • Coordinates the maintenance of a safe, clean, and functional physical environment in accordance with regulatory standards, including cleaning equipment.
  • Performs duties of a PCT/NST/Certified Nursing Assistant as required.
  • Performs other duties as assigned.
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