About The Position

This multi-functional role requires incumbents to be cross-trained to perform Unit Secretary duties as well as at least one other clinical support job. Cross training may be in jobs such as Patient Care Technician, Nursing Specialty Technician, or Certified Nursing Assistant. Under the direction of the Registered Nurse, the individual provides excellent customer service while performing clerical and administrative services, monitoring, ordering, and stocking supplies, and maintaining a safe work environment for patients, visitors, and staff. Additional functions performed under the direct supervision of a Registered Nurse may include data collection related to patient status, performance of basic nursing procedures, monitoring, measuring and documentation of patient responses, performing and/or assisting with treatments and procedures, and assisting with the maintenance of patient care equipment. The percentage of time spent performing clinical support may vary from unit to unit, but at least 20% of the time the individual will function in a clinical support role.

Requirements

  • Completion of a nursing assistant class.
  • No experience required.
  • CNA-certification

Nice To Haves

  • Current Tennessee CNA certification as proof of completed state required training at time of hire.

Responsibilities

  • Performs effective customer service skills, responding to patients, family, and staff with kindness, courtesy, professionalism, and efficiency; walking visitors to their destination, answering phones/intercoms in a friendly manner.
  • Participates in patient care rounding in collaboration with unit staff to include daily introductions to patient/families with the use of AIDET.
  • Manages ordering, stocking, and inventory of equipment and supplies in collaboration with the nurse manager.
  • Performs general reception and clerical duties at the nurse’s station, including responding to patient calls via intercom or in person.
  • Provides administrative and clerical support as needed for the unit, including data entry, meeting minutes, maintaining bulletin boards, and organizing downtime forms.
  • Coordinates the maintenance of a safe, clean, and functional physical environment in accordance with regulatory standards.
  • Performs duties of a PCT/NST/Certified Nursing Assistant.
  • Performs other duties as assigned.
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