Unit Receptionist/Secretary

Hudson Valley Medical Group•Cortlandt Manor, NY

23h•Onsite

About The Position

Under the direction of the Clinical Nurse Manager and/or Charge Nurse, the Unit Receptionist/Secretary serves as a key member of the patient care team by performing clerical, communication, and chart management duties. This role supports efficient unit operations while ensuring excellent customer service for patients, visitors, and staff.

Requirements

High School Diploma or GED required
Minimum 1 year of clerical or administrative experience
Experience answering phones, greeting patients, scanning documents, and performing basic computer tasks
Strong computer proficiency
Excellent communication and interpersonal skills
Organizational, prioritization, and problem-solving abilities
Ability to work effectively under pressure and exercise sound judgment

Nice To Haves

Front desk reception experience preferred
Medical terminology coursework or healthcare background preferred

Responsibilities

Manage unit clerical functions, chart maintenance, and communication activities.
Monitor patient and staff activity levels within the assigned unit.
Coordinate transportation, specimen, and equipment requests.
Answer nurse call intercoms and route patient requests appropriately.
Maintain patient identification systems and fall-risk indicators.
Update unit manuals, bulletin boards, and department information.
Order and maintain clerical supplies and patient chart materials.
Maintain a clean, organized nursing station and work area.
Review, organize, and prepare patient charts for transfers, discharges, coding, and billing.
Obtain and return medical records as required.
Support order entry, admissions, transfers, discharges, and results reporting through hospital computer systems.
Troubleshoot basic computer issues and coordinate with the Help Desk when necessary.
Maintain patient confidentiality and HIPAA compliance.
Greet visitors and patients, provide directions, and facilitate communication.
Answer, screen, and direct telephone calls while accurately relaying messages.
Promote effective communication between departments and healthcare teams.
Participate in staff meetings and continuing education opportunities.
Deliver exceptional customer service to patients, families, physicians, and staff.
Perform additional duties as assigned by department leadership.
Utilize time efficiently and continuously seek process improvements.
Adapt positively to changing situations and workloads.
Maintain professional working relationships with all stakeholders.
Demonstrate accountability, reliability, and teamwork.
Follow all hospital policies regarding patient safety, security, and confidentiality.