Unit Operations Coordinator

Children’s Minnesota•Minneapolis, MN

9d•Onsite

About The Position

Children's Minnesota is one of the largest pediatric health systems in the United States and the only health system in Minnesota to provide care exclusively to children, from before birth through young adulthood. An independent and not-for-profit system since 1924, Children’s Minnesota is one system serving kids throughout the Upper Midwest at two free-standing hospitals, nine primary care clinics, multiple specialty clinics and seven rehabilitation sites. As The Kids Experts™ in our region, Children’s Minnesota is regularly ranked by U.S. News & World Report as a top children’s hospital. Find us on Facebook @childrensminnesota or on Twitter and Instagram @childrensmn. Please visit childrensMN.org. Children’s Minnesota is proud to be recognized by Modern Healthcare as one of 2023’s Top Diversity Leaders. The national honor recognizes the top diverse healthcare executives and organizations influencing public policy, care delivery, and promoting diversity, equity and inclusion in their organizations and the industry. Children's employees working in this department care for all ages of children from newborns through young adult with acute medical or surgical issues specializing in neurological concerns. In addition, some general med/surg patients may also be cared for in this department. Depending on their health status, the average length of stay varies from 24 hours to several weeks.

Requirements

High school diploma preferred
1-year of experience in a patient care setting preferred
Outstanding professional and positive customer service skills essential
Positive attitude
Exceptional problem solving skills
Strong computer skills such as Microsoft word, excel or hospital technology systems
Ability to coach others with hospital technology systems
Competent with basic medical terminology
Demonstrates excellent interpersonal, written and verbal communication skills with a clear understanding of English language (reading, writing and speaking)
Self-directed, organized, and problem solver.
Ability to multitask, direct and support information processes on patient care units, work independently and within a team

Responsibilities

Provides exemplary customer service to families, staff, providers and visitors, both in-person and by phone.
Answers questions warmly, promptly, and correctly, and problem solves as needed.
Provides first response to phone calls that come into the units.
Arranges for deliveries to patients rooms.
Directs visitors to their destinations.
Maintains a safe, welcoming environment at all times, modeling service excellence to the organization.
Serves as the key liaison to other departments and provides other disciplines with the tools for their jobs.
Supports patient care on the unit(s) and provides overall administrative support for the unit.
Acts as the unit(s) technology resource.
May be required to float to other hospital departments as needed based on need.