Unit Operations Coordinator

Children’s Minnesota•Minneapolis, MN

3d•Onsite

About The Position

Children’s Minnesota is one of the largest pediatric health systems in the United States and the only health system in Minnesota to provide care exclusively to children, from before birth through young adulthood. An independent and not-for-profit system since 1924, Children’s Minnesota is one system serving kids throughout the Upper Midwest at two free-standing hospitals, nine primary care clinics, multiple specialty clinics and seven rehabilitation sites. As The Kids Experts™ in our region, Children’s Minnesota is regularly ranked by U.S. News & World Report as a top children’s hospital. Find us on Facebook @childrensminnesota or on Twitter and Instagram @childrensmn. Please visit childrensMN.org. Children’s Minnesota is proud to be recognized by Modern Healthcare as one of 2023’s Top Diversity Leaders. The national honor recognizes the top diverse healthcare executives and organizations influencing public policy, care delivery, and promoting diversity, equity and inclusion in their organizations and the industry. Our Minneapolis 6th floor is a 33-bed pediatric medical/surgical unit that cares for a spectrum of children from infants to young adults suffering from both acute and chronic medical conditions. Our team of dedicated professionals specializes in the care of patients with cystic fibrosis, respiratory conditions, non-critical trauma, neurological conditions (both medical and post-op surgical recovery) and urological conditions (both medical and post-op surgical recovery). Our patients have an average length of stay ranging from days to several weeks for a specialty diagnosis. Patients are cared for by strong inter-disciplinary teams that include child life, social work, integrative medicine, dietitians, case managers and other specialists. We rely on teamwork, with open and respectful communication, and promote an environment that encourages learning and professional growth. Our team is committed to providing excellent care to our patients and families.

Requirements

Outstanding professional and positive customer service skills essential
Positive attitude
Exceptional problem solving skills
Strong computer skills such as Microsoft word, excel or hospital technology systems
Ability to coach others with hospital technology systems
Competent with basic medical terminology
Demonstrates excellent interpersonal, written and verbal communication skills with a clear understanding of English language (reading, writing and speaking)
Self-directed, organized, and problem solver.
Ability to multitask, direct and support information processes on patient care units, work independently and within a team

Nice To Haves

High school diploma preferred
1-year of experience in a patient care setting preferred

Responsibilities

Provides exemplary customer service to families, staff, providers and visitors, both in-person and by phone.
Answers questions warmly, promptly, and correctly, and problem solves as needed.
Provides first response to phone calls that come into the units.
Arranges for deliveries to patients rooms.
Directs visitors to their destinations.
Maintains a safe, welcoming environment at all times, modeling service excellence to the organization.
Serves as the key liaison to other departments and provides other disciplines with the tools for their jobs.
Supports patient care on the unit(s) and provides overall administrative support for the unit.
Serves as the unit(s) technology resource.
May be required to float to other hospital departments as needed based on need.