Unit Operations Coordinator

Children’s Minnesota•Minneapolis, MN

4d•Onsite

About The Position

Children’s Minnesota is a leading pediatric health system dedicated to providing specialized care exclusively for children. As The Kids Experts™ in our region, we operate two hospitals, multiple specialty and rehabilitation sites, and nine primary care clinics, serving the Upper Midwest. We are recognized for our commitment to diversity, equity, and inclusion, as acknowledged by Modern Healthcare. The special care nursery in Minneapolis is a 33-bed unit within the Mother Baby Center, caring for babies aged 32 weeks and older who require a higher level of care, as well as full-term babies needing specialized attention. Our multidisciplinary team, including nurses, social workers, therapists, neonatologists, and nurse practitioners, collaborates to create a supportive environment for patients, families, and staff, emphasizing teamwork, communication, safety, and respect. We foster a culture of learning and professional growth, dedicated to delivering excellent patient and family care.

Requirements

High school diploma preferred
1-year of experience in a patient care setting preferred
Outstanding professional and positive customer service skills essential
Positive attitude
Exceptional problem-solving skills
Strong computer skills such as Microsoft Word, Excel, or hospital technology systems
Ability to coach others with hospital technology systems
Competent with basic medical terminology
Demonstrates excellent interpersonal, written, and verbal communication skills with a clear understanding of English language (reading, writing, and speaking)
Self-directed, organized, and problem solver
Ability to multitask, direct and support information processes on patient care units, work independently and within a team

Responsibilities

Provides exemplary customer service to families, staff, providers, and visitors, both in-person and by phone.
Answers questions promptly and correctly, and problem-solves as needed.
Serves as the first point of contact for phone calls to the units.
Arranges for deliveries to patient rooms.
Directs visitors to their destinations.
Maintains a safe and welcoming environment, modeling service excellence.
Acts as a key liaison to other departments, providing necessary tools for their functions.
Supports patient care on the unit(s) and provides overall administrative support.
Serves as the unit's technology resource.
May be required to float to other hospital departments as needed.