Unit Manager - Full-Time - 1st Shift

Casa Esperanza•Tewksbury, MA

3d•Onsite

About The Position

The Unit Manager ensures the engagement, participation, safety, and security of clients and staff at all times and supports clients in engaging in positive leisure and recreational activities. The Unit Manager will manage day-to-day activities of the programs. The Unit Manager will also supervise the portion of the admission process managed by the Recovery Specialists, ensuring that the client receives a tour and orientation and that his or her belongings and medication are properly logged and stored. He/she also ensures that each client gets a toxicology screen upon intake and that the results sheet is uploaded into Evolv (EHR). Also supervises the discharge process. The Unit Manager submits work orders when maintenance is needed and works in collaboration with the Program Director to keep inventory of supplies and food. This staff member will serve as on-call backup to Recovery Specialists. Coordinates activities for the clients, peer groups, and AA/NA commitments. Co-supervises along with the Program Director all Recovery Specialists, provides training, and ensures compliance with all regulatory requirements and Casa Esperanza Inc. policies and procedures.

Requirements

Strong verbal/written skills
Ability to understand and maintain client programmatic confidentiality/privacy
Ability to work as member of a treatment team
Ability to problem-solve programmatic concerns with the Program Director
Strong communication skills
Ability to communicate with clients, vendors, and external providers in a professional manner
Ability to understand and manage moral/ethical boundaries with clients/staff
Must have computer/data entry skills
Ability to work independently
Ability to multi-task
Strong interpersonal skills
Ability to meet the physical requirements of the position
Medication Administration Program (MAP) certification preferred; willingness to acquire within 6 months
Minimum (2) years’ experience with substance-using population
Experience working on a team with mental health or medical professionals preferred
Experience managing a reception area preferred
Minimum (2) years in recovery if applicable
High School Diploma or GED Required.
Knowledge of addiction recovery process required
CPR Certification
AED Certification
NARCAN Certification

Nice To Haves

Bilingual English/Spanish preferred
An associate's degree in psychology, social work or a similar field preferred

Responsibilities

Ensures supervision is provided for the times the Program Director is not on-site.
Provides capacity-building training for the Recovery Specialists.
Assists staff in developing co-occurring treatment skills and fidelity to the evidence-based practices utilized at the program
Manages the daily client schedule, ensures that all client activities are completed
Supervises the admission and discharge processes on the shift to ensure protocol adherence
Gives tour and orientation to the clients when admitted to the program.
Ensures that clients’ property and medication are logged and stored.
Submit work orders when maintenance is needed.
Collaborates with the Program Director to manage the inventory
Responsible for crisis intervention and engaging appropriate clinical supports and emergency services as appropriate and required
Manages and reviews controlled substance log MMRS
Conducts reviews of medication files to ensure Recovery Specialists are documenting according to medication policy.
Manages toxicology screening including all toxicology screening training for Recovery Specialists
Review Recovery Specialists' station log books to ensure all documentation required is completed.
Maintain discarded medication logbook
Work closely with the Program Director to ensure Recovery Specialist Station responsibilities are being met.
Understands the structure and activities that occur during each shift, and ensures that staff are trained and oriented to meet shift requirements
Collaborates with the Program Director to ensure facility is in compliance with licensing standards
Assist the Program Director to schedule shift coverage for Recovery Specialists, including yearly holiday schedules.
Responsible for ensuring coverage for all Recovery Specialists' shifts and covers shifts as needed
Responsible for coordinating twice-monthly Recovery Specialists meeting with the Program Director
Participates in weekly individual meetings with the Program Director.
Responsible for ensuring Recovery Specialists implement all safety and security protocols for the program, including: completing regular rounds, assist with room search as needed, monitoring the recovery specialists' station, completing daily checklist and logs, ensuring that all items that are potentially dangerous are secured in a locked location i.e. knives, curling irons, irons, razors, etc., implementing Universal Precautions as needed, monitoring all alarms and security cameras, reporting any and all safety and security concerns to appropriate authorities and staff in compliance with Casa Esperanza, Inc. safety protocols
Provide recovery specialists support at the recovery specialists station area as needed.
Coordinates activities, meetings, and support for the client, including Social activities, movie nights, holidays, Peer Groups, AA/NA Commitments, Peer Recovery Coaching Support.
Other duties as assigned.

Benefits

Compensation: $23.00/hour plus any applicable shift differentials
401(k) Retirement Plan: All eligible employees may elect to participate after 1 year of service. Casa Esperanza, Inc. will match a contribution of up to 6% of your annual salary
Holiday Pay (12 days per year + 1 floating holiday)
Paid Time Off (PTO) - 18 days year one, 20.5 days at year two, 23 days at year five
Sick Pay - 10 paid days per year
Long/Short-Term Disability
Paid by Company Life Insurance
Health Insurance (Medical, Dental, Vision)
Health Reimbursement Arrangement (HRA)
FSA/DCA (Flexible Spending Account & Dependent Care)
ComPsych Guidance Resources - EAP
Educational Opportunities
Tuition Remission
Employee Ticket at Work (Discounts for Entertainment, travel, movies, etc.)
Career Advancement Opportunities
Increased Salary for Credentials