Second Shift FR Unit Manager - Williamsburg KY

VetJobs • Williamsburg, KY

1d • Onsite

About The Position

LDRM is looking for a Second Shift Unit Manager to work in Williamsburg, KY. This role involves directly supervising, coaching, and developing supervisors, workload coordinators, and other assigned management staff. The Unit Manager is responsible for hiring and managing a technically proficient and professionally capable staff throughout the life of the contract. This position requires providing timely deliverables and performance data to the customer for monitoring and performance measurement of support services. The role also focuses on suggesting process improvements, promoting innovation, efficiency, and effectiveness, and resolving problems with minimal disruption. Participation in conference calls and digital video conferences with overseas posts, CA/VO, DOS, and other U.S. Government agencies is also a part of the responsibilities, with potential for formal and informal briefings to visitors.

Requirements

• Strong command of the English language both verbally and written.
• Excellent written and oral communication skills.
• Strong administrative and organizational skills.
• Proficient with Microsoft Office software package.
• Experience working with Avaya Automatic Call Distribution Software (ACD).
• Experience working with NICE Contact Center Interaction Recording Software.
• Advanced knowledge and skills in Microsoft Excel.
• Good interpersonal and communication skills.
• Ability to interact with personnel at all levels.
• Demonstrate a professional work ethic.
• Basic understanding of geography.
• Ability to work independently and as a member of the team.
• Must be a U.S. citizen with a current, active Secret level security clearance.
• Must successfully complete a comprehensive 10-year criminal and credit history background check.
• Bachelor’s Degree; or four (4) years of additional experience may be substituted for a BS/BA degree.
• Two (2) years of management experience.
• Four (4) years of analytical or information processing experience in a field that equips the applicant with the knowledge, skills and abilities to successfully manage teams of analysts.

Responsibilities

• Directly supervise, coach and develop supervisors, workload coordinators and other management staff as assigned.
• Hire and manage a technically proficient and professionally capable staff throughout the life of the contract.
• Provide timely deliverables and performance related data to the customer in order to allow adequate monitoring, oversight, and performance measurement of support services.
• Suggest process improvements to improve service delivery and performance.
• Promote innovation, efficiency, and effectiveness.
• Resolve problems with minimal disruption to the activities being performed under the contract.
• Participate in conference calls and digital video conferences as required with overseas posts, CA/VO, DOS, and other U.S. Government agencies.
• May be requested to provide formal and informal briefings to visitors.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager