Unit Manager - TPS
About The Position
Manages a unit within a department. Plans, organizes and develops goals and procedures for the unit. Represents the unit to administrators, outside agencies and others on relevant matters. Supervises subordinate staff. Serves as a member of the department's leadership team, helping establish strategic priorities and organizational goals. Provides leadership, coaching, and performance management for supervisors and staff. Fosters a culture of accountability, customer service, innovation, and continuous improvement. Helps lead organizational change initiatives and strategic projects. Provides operational management for the Operations Service Center, which includes the Parking Business and Permit Operations, University ID Card Office, and the Operations Service Call Center units, and includes 13 full-time employees and varying numbers of student employees. Hires, mentors, and evaluates staff. Develops succession planning initiatives. Promotes employee engagement and professional development. Ensures compliance with university human resources policies. Establishes, writes, and updates financial controls and internal audit practices. Presents financial reports to executive leadership. Responsible for oversight of office financial processes including but not limited to, student permit uploads to student business services, employee payroll deductions, daily closeout & administrative review, reconciling webapi charges with transactions posted in Flex, posting billing for Events & Departmental charges, reconciling bank deposits from pay machine charges with vendor payment reports, post coins collected from pay machines, process ACH refunds. Resolves complex customer and stakeholder concerns. Improves service delivery through technology and process improvements. Knowledgeable of the Texas Tech campus and the parking rules and regulations.
Requirements
- Bachelor's degree plus three years supervisory experience; OR a combination of education and/or supervisory experience to equal seven years.
- Knowledgeable of the Texas Tech campus and the parking rules and regulations.
Responsibilities
- Manage a unit within a department.
- Plan, organize and develop goals and procedures for the unit.
- Represent the unit to administrators, outside agencies and others on relevant matters.
- Supervise subordinate staff.
- Serve as a member of the department's leadership team, helping establish strategic priorities and organizational goals.
- Provide leadership, coaching, and performance management for supervisors and staff.
- Foster a culture of accountability, customer service, innovation, and continuous improvement.
- Help lead organizational change initiatives and strategic projects.
- Provide operational management for the Operations Service Center, which includes the Parking Business and Permit Operations, University ID Card Office, and the Operations Service Call Center units.
- Hire, mentor, and evaluate staff.
- Develop succession planning initiatives.
- Promote employee engagement and professional development.
- Ensure compliance with university human resources policies.
- Establish, write, and update financial controls and internal audit practices.
- Present financial reports to executive leadership.
- Oversee office financial processes including student permit uploads, employee payroll deductions, daily closeout & administrative review, reconciling webapi charges, posting billing for Events & Departmental charges, reconciling bank deposits, posting coins collected, and processing ACH refunds.
- Resolve complex customer and stakeholder concerns.
- Improve service delivery through technology and process improvements.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
