Unit Manager, Life Insurance Customer Service & Operations - Remote

Symetra • ,

19d • $66,100 - $110,100 • Remote

About The Position

Symetra has an exciting opportunity to join our Life Insurance Customer Service and Operations team as a Unit Manager! As a Unit Manager, you will be Responsible for leading, supervising and developing employees to meet individual unit performance objectives, which may include time standards, quality & production goals. Will supervise an operational unit of 6+ employees.

Requirements

• High School diploma required.
• Bachelor’s degree or equivalent work experience required.
• Excellent interpersonal and communication skills.
• Strong leadership potential, including the ability to train, mentor and coach individuals and/or a group.
• Demonstrated ability to manage multiple priorities in a fast paced and changing environment.
• Demonstrated ability to identify and analyze issues trends that impact customer satisfaction.
• Previous customer service experience required.
• Previous experience in an operations environment.
• Working knowledge of common software applications, business platforms.
• Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.

Nice To Haves

• Previous supervisory experience preferred.
• Previous Life Insurance experience preferred.

Responsibilities

• Provide employees with coaching, feedback and developmental opportunities and building effective teams.
• Set clear expectations and holding employees accountable for performance.
• Oversee training and development of employees and making effective staffing decisions. Build appropriate bench strength. Ensure employees adhere to legal and operational compliance requirements.
• Provide coaching, direction and leadership support to team members in order to achieve employee, business and customer results.
• Challenge and inspire employees to achieve business results and motivating them through leadership and by celebrating successes.
• Manage the daily workflow to meet Service Level Agreements, including making recommendations for maintaining appropriate staffing levels.
• Responsible for appropriate record keeping, required reports, and ensuring related administrative functions are correct and maintained according to company policies.
• Accountable for resolution of customer and/or partner questions and complaints.
• Defining short-term goals and objectives for their work group.
• Effectively communicate unit/department/company goals to achieve understanding and acceptance.
• Continuously build subject matter expertise by being a student of the business, demonstrating technical knowledge of policies and procedures.
• Manage essential support functions and special projects as needed.
• Assist in the development of processes and procedural changes to improve unit/department performance.
• Other duties as assigned.

Benefits

• Flexible full-time or hybrid telecommuting arrangements
• 401(k) plan and take advantage of immediate vesting and company matching up to 6%
• Paid time away including vacation and sick time, flex days and ten paid holidays
• Company matching for community contributions

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED