Unit Manager, Control Center

Piedmont Airlines•Phoenix, AZ

4d•Onsite

About The Position

Piedmont Airlines is seeking a Unit Manager, Control Center, for its Ground Handling Department. The position oversees the performance of the entire station operation and coordinates with internal and external stakeholders to ensure the overall performance and execution of flight operations. The successful candidate will be familiar with Federal Aviation Administration (FAA) and Aircraft Operator Standard Security Program regulations. This position reports to the Department Manager. The role includes identifying operational challenges, coordinating flight-operation plans, investigating irregularities, applying carrier procedures, developing Control Center agents, addressing non-compliant behavior, and completing administrative reporting. Work takes place in an office and airport ramp environment, and may involve varied weather, elevated noise, all shifts, weekends, nights, holidays, and irregular or rotating shifts.

Requirements

Proven success as a Team Leader, with the ability to pre-plan and identify issues well in advance.
Familiarity with FAA and Aircraft Operator Standard Security Program regulations.
Ability to be self-driven, highly motivated, creative, and results-oriented.
Ability to prioritize and execute with a sense of urgency and precision.
Ability to work under pressure, across a variety of work schedules, and during irregular operations.
Ability to work well with all levels of management and support staff.
Ability to diffuse conflicts among team members.
Knowledge of Microsoft Office Suite.
High school or GED completion is required; proof is required.
Minimum age of 18.
Employment is contingent upon a clear driving record, a 10-year Criminal History Records Check, and a drug screen as required.

Nice To Haves

Previous experience in a hub environment or related experience in a dispatch or air carrier environment.
Previous airline supervisory experience and working knowledge of the Air Operations Area (AOA) environment.
Two years of experience in a leadership role.
Extensive knowledge of QIK and Sabre.
Knowledge of Aerobahn, Ascent RNV, ConnectMe, Flight Load Monitor, GET, and PRIME.
Bachelor’s degree in Aviation, Business Management, or another related field.

Responsibilities

Identify daily challenges that may hinder operational objectives and communicate operational plans effectively.
Collaborate with local operating departments, partner carrier System Operations Centers (SOCs), the Integrated Operations Center (IOC), and outside agencies regarding American Airlines operational flight schedules; interpret information from these sources.
Serve as a liaison between Mainline and Regional workgroups for operational planning.
Adjudicate and properly apply the Delay Code Handbook and Are You Ready (AYR) procedures.
Investigate and resolve operational irregularities in compliance with carrier operating procedures.
Identify development opportunities for Control Center agents to advance the organization.
Correct non-compliant behavior and conduct corrective action as required.
Complete daily, weekly, and monthly reports.