Unit Hospitality Associate - St. Elizabeth Youngstown Hospital

Mercy Health • Youngstown, OH

2d • Onsite

About The Position

The Unit Hospitality Associate serves as a liaison between patient, family, hospital staff, and physicians to ensure a favorable patient experience in the areas of patient and family comfort, information-sharing from hospital and clinical staff, responsiveness to patient or family inquiries or concerns, and assisting clinical staff in timely patient discharge. The Unit Hospitality Associate is responsible for performing unit-receptionist activities and accountable for routine clerical activities on a nursing unit.

Requirements

• Previous experience working in hospital setting.
• Must possess healthcare knowledge to communicate with medical professionals.
• Must possess strong communications and customer service skills and ability to defuse situations.
• Medical Terminology course or completion within one year.
• Heart Saver.

Nice To Haves

• Previous unit clerk experience or equivalent preferred.
• Computer literacy (charting, emails, and other documentation).

Responsibilities

• Performs unit-receptionist activities including but not limited to: coordinates incoming, outgoing, and intra-unit communications; handles customer requests; may determine room assignments for patients, inter-unit transfers, BCA, lift batteries, blanket warmer, cardiac monitors, maintains patient /family education information/brochures.
• Coordinates the ordering of supplies per par levels.
• Answers unit telephones courteously and quickly addresses the caller’s needs.
• Observes and initiates maintenance requisition to repair equipment, furniture, and building fixtures.
• Maintains daily unit worksheet (ADT board).
• Maintains Social Service log.
• Performs hourly rounding assessing patient requests including delivery of personal care items, water, etc.
• Communicates patient clinical requests to nursing staff.
• Answers patient call lights courteously and quickly addresses the patient’s needs.
• Transports ambulatory/wheelchair patients as directed by the RN.
• Assists with patient discharge/transfer processes functions in STAR (or similar program) or as appropriate.
• Manages physician consultations and charts accordingly in Epic Care PATH.
• Greets physician on the unit.
• Introduces physician to new associates.
• Locates patient’s nurse for physician when necessary.
• Coordinates clinical data collection via fax, printers, and tube system, and assures that documentation is placed in paper-light chart and/or distributed to appropriate personnel.
• Maintains paper-light chart.
• Obtains chart forms for patient transfers, patient consents, blood permits, etc. as needed or requested.
• Assures that patient paper-light chart contains face sheets, Optio labels, N-17 and other forms deemed necessary by the unit.
• Ensures unacknowledged and stat physician orders in Epic Care PATH are communicated to nursing staff.
• Documents according to hospital policy.
• Enters patient billing as required.

Benefits

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees