Unit General Manager I

Areas USA, Inc•Saint Paul, MN

2d•Onsite

About The Position

The Unit General Manager I is responsible for leading and overseeing all aspects of airport retail operations. This role drives exceptional results, establishes and maintains company culture, and manages key client relationships. The Unit General Manager I holds full accountability for achieving financial, operational, and customer service objectives while creating and sustaining a best-in-class work environment. This position involves developing and implementing strategic training initiatives and providing leadership to all personnel to ensure consistent delivery of premium service that exceeds Retail standards and company policies and procedures. The role also directs and mentors the management team to achieve operational excellence and foster professional growth.

Requirements

High School Diploma or equivalent required.
2+ years retail management.
Basic communication skills.
Ability to organize shift-level tasks.
Strong customer service skills.
Understanding of basic business patterns.
Ability to work effectively with a diverse workforce.
Familiarity with inventory management basics.
Emerging leadership ability and team motivation skills.
Basic understanding of sales, labor costs, and cost of goods.
Ability to work under pressure.
Able to work a flexible work schedule including weekends and holidays.

Responsibilities

Follow all policies, procedures, standards, specifications, guidelines, and training programs.
Oversee merchandise inventory and verify and oversee reconciliation process for deliveries.
Resolve immediate customer concerns about product quality or service following company standards.
Maintain store presentation standards throughout shifts and complete required documentation.
Supervise staff during shifts to ensure health and safety standards are followed according to state and local guidelines.
Complete shift-related paperwork, including forms and reports in a timely manner.
Monitor and report supply levels for store fixtures, display materials and cleaning items.
Report maintenance and repair needs for equipment and facilities.
Execute opening and closing procedures and maintain security standards.
Provide feedback on team member performance.
Make employment and termination recommendation consistent with company guidelines.
Monitor staff compliance with company dress code guidelines.
Assist with on-the-job training for new team members.
Monitor merchandise presentation and sales methods to ensure compliance with brand and company specification and standards.
Forecast labor and staff schedule appropriately as business dictates in compliance with CBS if applicable.
Responsible for onboarding and continued development of associates assigned to their concept.
Perform any other duties as assigned by supervisor.