UNIT DIRECTOR, CONSTANT OBSERVATION AND PATIENT TRANSPORT - HOSPITAL

Compass Group•Austin, TX

10d•Onsite

About The Position

TouchPoint, Support Services, provides customer focused support services. As specialists, we perform services including healthcare housekeeping, management in laundry processing, patient transportation, and food service. TouchPoint is a compilation of the most committed and talented individuals working in the industry today. Our dedication to quality, exceptional customer service, and unequivocal results allow us to provide the best outcomes to our clients. The Unit Director is responsible for the overall leadership and operational success of Patient Transportation and Constant Observation services across multiple hospital sites. This role oversees supervisors, financial performance, client relationships, and service quality to ensure high levels of patient satisfaction, regulatory compliance, and operational efficiency.

Requirements

Bachelor’s degree or equivalent experience required
Prior experience in patient transportation and/or constant observation services preferred
Multi-site leadership experience strongly preferred
Proven experience managing teams in a hospital or healthcare environment
Strong financial and business acumen with the ability to analyze data
Excellent communication, interpersonal, and presentation skills
Ability to work in a fast-paced, 24/7 environment with flexibility as needed

Responsibilities

Provide leadership and oversight of Patient Transport and Constant Observation programs across multiple facilities
Manage department finances, including budgeting, forecasting, and ensuring accuracy of financial data
Lead, develop, and support supervisors and frontline staff to drive performance, productivity, and engagement
Coordinate transportation and patient observation services with hospital departments to ensure seamless operations
Establish and maintain department policies, procedures, workflows, and performance standards
Monitor and improve service quality, patient satisfaction, and operational outcomes
Ensure compliance with all regulatory and accreditation requirements
Maintain required records, reports, and performance metrics
Utilize systems such as TeamChimes, TeamTransport, and related platforms effectively
Act as a key client partner, demonstrating strong communication and relationship management skills