Unit Coordinator: Apheresis/Outpatient Infusion 24hrs/week DAYS

Albany Medical Center • Albany, NY

1d • $46,215 - $60,080 • Onsite

About The Position

The Unit Coordinator's role is to maintain a positive work environment while performing customer service, clerical and reception duties that support the work flow of the unit while applying specialized knowledge for effective operation of the unit's functions. Clerical activities include ensuring accurate preparation, processing and standardization of the patient record and utilization of clinical information system (EPIC), greeting visitors, managing the reception desk, transcribing physician orders, ordering supplies, filing, answering phone calls and patient call bells, performing other clerical duties, and collaborating and coordinating communication within the patient care area. The Unit Coordinator performs environmental control, revenue reconciliation, inventory management, data entry processing, and troubleshooting issues. The customer service duties include effective communication with patients, significant others and member of the health care team.

Requirements

• High School Diploma/G.E.D. - required
• 1-3 years healthcare or clerical experience - required
• Ability to coordinate and work as a team member with various disciplines and departments
• Able to communicate effectively on a wide range of issues with internal and/or external customers, initiate follow-up actions.
• Able to work with others to accomplish a task or goal, be flexible in work practices, procedures, and/or processes, work efficiently with others to find solutions.
• Ability to prioritize, work independently, perform all tasks in a timely manner.
• Ability to calculate figures and amounts such as dollar totals, monetary conversions, discounts, interest, fractions, decimals, percentages, area, and volume.
• Ability to solve technical and practical problems and deal with various intangibles in situations where only limited communication, support, information, and access exist.
• Strong organizational and time management skills.
• Ability to read, understand and follow oral and written instruction
• Basic word processing, computer input and retrieval skills (order entry).
• Ability to function within Microsoft Office programs.
• Strong phone etiquette, customer service and public relations skills
• Ability to maintain a positive attitude in a fast pace environment
• Basic knowledge of office equipment (fax machine, copy machine, scanner).
• Equivalent combination of relevant education and experience may be substituted as appropriate.

Nice To Haves

• Associate's Degree - preferred
• Familiarity with Medical Terminology preferred

Responsibilities

• Assembles/maintains patient records, filling data and obtaining reports and data necessary for departmental operations.
• Greet and assist visitors in a courteous manner.
• Utilize clinical and patient information systems to support the delivery of patient care.
• Coordinates department communications; accepts and screens telephone calls appropriately
• Assists in orientation of new administrative support staff.
• Maintains adequate supplies of current forms, unit supplies, and equipment (Troubleshoots and maintains office equipment).
• Assist in scheduling/Shift Wizard System and timecards/payroll Kronos system
• Demonstrate professional business etiquette
• Coordinate department communications, relaying patient and health care member requests to other members of the unit
• Respond to the individual needs of patient/family as appropriate to the age and special characteristics of the patient group served
• Monitor, respond, and follow through patient call bell system and patient/family requests
• Collaborates with other departments to facilitate admissions, discharges, and transfers.
• Assists the unit RN coordinator in updating (HEV) Enterprise Visibility for appropriate bed placements of patients.
• Enters patient charges in Soarian Financials and coordinates with billing for patient billing and charges.

Benefits

• Excellent health care coverage with no copay at Albany Medical Center providers
• A wide array of services and programs to support emotional, physical, and mental wellbeing

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED