Unit Coordinator - BIDMC Med/Surg (40hr evenings)

Beth Israel Lahey Health • Boston, MA

5d • Onsite

About The Position

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Our Unit Coordinators are at the heart of keeping the unit running smoothly and efficiently. As a key liaison between patients, visitors, and clinicians, they play an essential role in creating a seamless care experience. Working closely with nurses, Unit Coordinators help manage daily patient flow by coordinating communication related to admissions, discharges, and transfers while delivering exceptional service with every interaction. 12 Reisman is a 44-bed inpatient medical-surgical unit specializing in the care of patients undergoing Plastic and Reconstructive Surgery, ENT Surgery, Breast Surgery, and Colorectal Surgery procedures. Our team is committed to providing outstanding patient care in a collaborative, supportive, and patient-centered environment where staff are empowered to make a meaningful difference every day.

Requirements

• High School diploma or GED required.
• 0-1 years related work experience required.
• Prior customer service experience.
• Basic familiarity with computers.
• Ability to navigate at a basic level within web-based applications.

Nice To Haves

• Associate's degree preferred.
• Previous administrative experience in a healthcare setting.

Responsibilities

• Facilitates patient flow through the unit.
• Coordinates admissions with admitting, nursing staff and admission facilitator.
• Assists providers and ensures availability of needed supplies.
• Obtains and communicates information for requested tests and procedures.
• Coordinates registration process for established protocols.
• Answers patient call lights in a timely manner and responds within scope of role, following BIDMC Call Light Standards of Practice.
• Greets and directs patients, families, visitors and staff.
• Identifies self and provides informative, non-clinical information when requested by patients, families, staff or visitors.
• Utilizes all available information systems that support unit based operations such as provider order entry, bed tracking, nursing call system, as directed ensuring timeliness of response and accuracy of data input.
• Serves as a point person for resolution of IS issues.
• Maintains basic competency in trouble shooting printer/copier/fax issues.
• Ensures patients are properly charged for equipment, supplies and outside purchases.
• Coordinates special purchase for patient care needs (e.g. specialty beds).
• Ensures that all equipment in the unit is adequately maintained.
• Maintains equipment logs.
• Performs/monitors activities related to JCAHO.
• Manages the unit based patient valuable program.
• Investigates lost belongings, maintains tracking logs and provides detailed summary as requested.
• Reports unresolved losses to Operations Coordinator.

Benefits

• The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.
• As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities.
• Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED