Unit Coordinator - BIDMC Cardiac ICU (Per Diem)

Beth Israel Lahey Health

1d•$21 - $28

About The Position

Unit Coordinators facilitate the smooth and efficient functioning of the unit and serve as a liaison between patients, visitors, and clinicians. The role partners with nurses to coordinate day-to-day patient flow, including communications regarding admissions, discharges, and transfers, and provides outstanding service in every customer interaction. This is a per diem position with shifts typically eight hours long, scheduled from 7:00 a.m. to 3:30 p.m. or 3:00 p.m. to 11:30 p.m. Candidates must be available to work either shift; weekend coverage is preferred.

Requirements

High school diploma or GED.
0–1 years of related work experience.
Prior customer service experience.
Basic computer familiarity and ability to navigate web-based applications at a basic level.
Availability to work either of the listed shifts.

Nice To Haves

Associate's degree.
Previous administrative experience in a healthcare setting.
Weekend availability.

Responsibilities

Facilitate patient flow through the unit and coordinate admissions with admitting, nursing staff, and the admission facilitator.
Assist providers, ensure needed supplies are available, obtain and communicate information for requested tests and procedures, and coordinate registration for established protocols.
Answer patient call lights promptly and respond within the scope of the role, following BIDMC Call Light Standards of Practice.
Greet and direct patients, families, visitors, and staff; identify oneself and provide informative, non-clinical information when requested.
Use information systems that support unit-based operations, including provider order entry, bed tracking, and the nursing call system, ensuring timely responses and accurate data entry.
Serve as a point person for resolving information-system issues.
Maintain basic competency in troubleshooting printer, copier, and fax issues.
Ensure patients are properly charged for equipment, supplies, and outside purchases; coordinate special purchases for patient-care needs such as specialty beds.
Ensure unit equipment is adequately maintained and maintain equipment logs.
Perform or monitor activities related to JCAHO.
Manage the unit-based patient valuable program, investigate lost belongings, maintain tracking logs, and provide detailed summaries as requested.
Report unresolved losses to the Operations Coordinator.