Unit Coordinator - Progressive Care Unit

Tufts Medicine•Lowell, MA

23h•$19 - $24•Onsite

About The Position

This role focuses on providing administrative and business support to the organization in order to achieve operational goals. In addition, this role focuses on performing the following General Administration duties: Produces documents, collects, records, sorts and files information, handles mail, prepares routine reports, makes travel arrangements, arranges appointments, responds to inquiries, data entry, and operates office equipment. An organizational related support or service (administrative or clerical) role or a role that focuses on support of daily business activities (e.g., technical, clinical, non-clinical) operating in a “hands on” environment. The majority of time is spent in the delivery of support services or activities, typically under supervision. An experienced level role that requires basic knowledge of job procedures and tools obtained through work experience and may require vocational or technical education. Works under moderate supervision, problems are typically of a routine nature, but may at times require interpretation or deviation from standard procedures, and communicates information that requires some explanation or interpretation. This position coordinates the flow of patient activity and information on the unit/practice areas, based upon currently approved policies and procedures recognized by the hospital. This role, under the direction of clinical leadership, performs a variety of clerical duties, is a liaison to all departments, and is a communication link between patient care, customer service, and the unit. Oversees the work of other unit secretaries within the department/unit.

Requirements

High school diploma or equivalent
Two (2) years of related experience in a hospital or healthcare setting
Excellent communications skills including interpersonal, phone, and written
Excellent organizational skills required. Utilizes time effectively, prioritizing appropriately.
Able to work with detailed, confidential material and to work independently.
Working knowledge of computer systems such as Microsoft Word, Excel and Outlook.
Maintains sensitivity, maturity and flexibility in coping with difficult situations.
Able to work with all levels of staff in different departments, physicians, patients, vendors, and the community.
Demonstrates problem solving and decision making skills.

Nice To Haves

Some college or an Associate's degree in a related field of study
Familiarity with medical terminology is preferred.
Extensive knowledge of medical terminology to enable effective communication and support duties such as transcribing medication orders.

Responsibilities

Remains in constant communications with admissions on the status of all patients including transfers, admissions, discharges, bed changes, bed cleaning request, and possible changes through the shift.
Responsible for review of bed assignments and relaying this information to clinical staff.
Receives, greets and directs patients, visitors, physicians, and hospital personnel arriving on or calling a patient care unit in a manner consistent with service excellence expectations and hospital standards of behavior.
Initiates, assembles and maintains patient charts on the assigned unit in appropriate, functional order according to hospital policy. Files pertinent data in appropriate patient’s record. Prepares charts for Medical Records upon discharge.
Prepares and maintains medical records, in accordance to hospital standards and policy, including labeling patient name on admission forms, filing all paperwork in medical record, sorting EKG’s, x-rays, pathology reports, operative notes, progress notes, consultations, etc., for current, discharged, and transferred patients.
Labels patient names and updates bed boards, bedside charts, and computer information, including diet, condition, allergies, height and weight of new and current patients.