Unit Coordinator-Full Time

St Croix Health•St. Croix Falls, WI

2d•Onsite

About The Position

St. Croix Health is seeking a full-time (1.0 FTE) team member to join our organization. This position is scheduled Monday- Friday as early as 7am and as late as 6:00pm. With a weekend rotation of 6 weekends a year. The Unit Coordinator facilitates coordination of care across clinical services by scheduling patient appointments, supporting patient advocacy, and relaying medical communications from the care team. This role requires frequent interaction with patients and multiple departments, ensuring accurate demographic and insurance information while aligning appointments with organizational guidelines. The Unit Coordinator provides clear instructions, manages scheduling changes, and maintains precise records while delivering high-quality customer service in a fast-paced healthcare environment.

Requirements

High School diploma/GED
One year of experience in customer service, patient registration, or other similar role in a healthcare setting preferred
Medical Terminology knowledge is preferred
Excellent communication and listening skills
Demonstrated ability to work independently with little direction and manage multiple demands and priorities
Time management and prioritizing multiple tasks
Ability to think independently and make decisions as necessary
Excellent customer service skills

Responsibilities

Coordinates unit care activities to support providers and patient care staff.
Schedule, reschedule, and cancel patient appointments based on provider availability and clinical guidelines
Verify patient demographics, insurance coverage, and referral or authorization requirements
Maintain and update scheduling systems or electronic health records (EHR) with accurate information
Advocates for patients by providing feedback to care teams and other management
Effectively uses communication systems for both routine and emergency transactions and communications
Ensure compliance with HIPAA and organizational policies regarding patient confidentiality
Assist with insurance pre-authorizations and referrals as needed
Performs telephone, refills and order encounters or direct communication with care team in a timely fashion to meet patient needs.
Works with outside healthcare agencies to facilitate patient appointments and referrals
Answer incoming calls and messages, addressing patient questions and resolving scheduling issues
Review provider orders for accuracy and ensure all required information is obtained prior to scheduling
Provide patients with appointment details, preparation instructions, and necessary documentation requirements