Unit Coordinator, Labor & Delivery- 36 hrs, Days

Beth Israel Lahey Health

7d•$21 - $28•Onsite

About The Position

Join a fast-paced Labor & Delivery team supporting approximately 4,800 births each year. As a Unit Coordinator, you will play a vital role in ensuring smooth unit operations and creating a welcoming, supportive experience for patients, families, visitors, and care team members. The Unit Coordinator serves as a key communication hub, helping coordinate daily operations and supporting the delivery of exceptional patient-centered care across a high-volume, collaborative clinical environment.

Requirements

High School diploma or GED required.
0-1 years related work experience required.
Prior customer service experience.
Basic familiarity with computers.
Ability to navigate at a basic level within web-based applications.

Nice To Haves

Associate's degree preferred.
Previous administrative experience in a healthcare setting.

Responsibilities

Coordinate day-to-day patient flow, including admissions, discharges, and transfers
Partner closely with nurses and other members of the care team to support efficient unit operations
Serve as a liaison between patients, families, visitors, and clinicians
Facilitate timely and accurate communication throughout the unit
Support a positive, organized, and patient-focused care environment
Deliver outstanding service with every interaction
Facilitates patient flow through the unit.
Coordinates admissions with admitting, nursing staff and admission facilitator.
Assists providers and ensures availability of needed supplies.
Obtains and communicates information for requested tests and procedures.
Coordinates registration process for established protocols.
Answers patient call lights in a timely manner and responds within scope of role, following BIDMC Call Light Standards of Practice.
Greets and directs patients, families, visitors and staff.
Identifies self and provides informative, non-clinical information when requested by patients, families, staff or visitors.
Utilizes all available information systems that support unit based operations such as provider order entry, bed tracking, nursing call system, as directed ensuring timeliness of response and accuracy of data input.
Serves as a point person for resolution of IS issues.
Maintains basic competency in trouble shooting printer/copier/fax issues.
Ensures patients are properly charged for equipment, supplies and outside purchases.
Coordinates special purchase for patient care needs (e.g. specialty beds).
Ensures that all equipment in the unit is adequately maintained.
Maintains equipment logs.
Performs/monitors activities related to JCAHO.
Manages the unit based patient valuable program.
Investigates lost belongings, maintains tracking logs and provides detailed summary as requested.
Reports unresolved losses to Operations Coordinator.